Alchemer drives customer-centric transformation while safeguarding customer data

Alchemer, one of the world’s leading customer experience (CX) and voice-of-the-customer (VoC) platform providers,  announced that it has earned ISO 27001 certification from NSF International.

“Properly managing customer information and ensuring data privacy is critically important to our customers,” said David Roberts, CEO of Alchemer. “Earning our ISO Certification demonstrates our commitment to keeping our customers’ data safe and private.”

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ISO 27001 certification demonstrates that an organization has invested in the people, processes, and technologies to protect their customers’ data. It provides an independent, expert assessment of whether an organization is protecting their customers’ data at the highest levels. The certification is achieved through an accredited certification body (in this case NSF-ISR) and provides evidence that the accredited company is managing information security according to international best practice.

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“ISO 27001 compliance is becoming increasingly important as regulatory requirements such as GDPR and CCPA require organizations to protect customer, consumer, and personal data,” said Dave Barr, CTO of Alchemer. “Alchemer connects companies with their customers and employees. Our customers need to know that we’re doing it to the highest standards of data security and privacy.”

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