Alorica Inc., a trusted global leader in customer experience (CX) solutions, announced today that it won Comparably’s Best CEOs for Diversity Award. Based on the sentiment of employees of color who anonymously rated Alorica during a 12-month period (July 2020 – June 2021), this award recognizes the Company for driving positive culture change and encouraging diversity and inclusion across the organization.
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“Our annual Best CEOs for Diversity recognizes the leaders that employees of color have deemed as top-notch. This year’s list is no exception with an incredible group of chief executives, like Alorica’s Andy Lee, that have shown strong leadership through the pandemic and a commitment to DE+I in their organizations.”
“With nearly 70% of our U.S. workforce comprised of minorities, I am incredibly proud of the impact we are making within our Alorica family and also in the communities in which we operate,” said Andy Lee, Chairman and CEO of Alorica. “Inclusiveness has always been a part of Alorica’s DNA. This award is a testament to the remarkable work our employees are leading through our TIDE program, which celebrates, supports and empowers diverse voices around the globe, and in turn, builds a stronger sense of unity. I share this recognition with every employee at Alorica who helps us build a work culture that is accepting, kind and encouraging.”
In 2020, Alorica launched TIDE, a grassroots diversity, equity and inclusion (DEI) initiative as part of its global Corporate Social Responsibility program. Now an integral component of the employee experience, TIDE’s ongoing Real Talk series provides employees at all levels with an interactive forum to increase awareness, share experiences and develop solutions to social issues within their communities. Since its inception, Alorica’s TIDE teams have facilitated over 70 Real Talk sessions around the world.
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“This past year shined a vital spotlight on racial inequities,” said Comparably CEO Jason Nazar. “Our annual Best CEOs for Diversity recognizes the leaders that employees of color have deemed as top-notch. This year’s list is no exception with an incredible group of chief executives, like Alorica’s Andy Lee, that have shown strong leadership through the pandemic and a commitment to DE+I in their organizations.”
Alorica is the world’s largest minority-owned business process outsourcing (BPO) provider and certified as a Minority Business Enterprise (MBE) by both the National Minority Supplier Development Council and Southern California Minority Supplier Development Council.
Comparably’s Best CEOs for Diversity Award is among several accolades Alorica has received since last year, including the 2021 Stevie Award which recognized Alorica for Minority-Owned Business of the Year. The company was also distinguished as an Impact Sourcing Champion by IAOP in July 2020 for strategically hiring thousands of employees around the world from underserved communities. Additionally, Alorica was recognized by two of the leading industry analyst firms earlier this year—Gartner named Alorica a Leader in its 2021 Magic Quadrant for Customer Service BPO for completeness of vision and ability to execute and NelsonHall named Alorica a Leader in its 2021 Social Media CX Services NEAT Assessment for Content Moderation, Trust and Safety.
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