New Metrics partners with Medallia to help organizations in KSA realize Vision 2030 objectives.

Medallia Inc., the global leader in customer and employee experience, launched on servers based in the Kingdom of Saudi Arabia on October 25th, 2021. Hosted locally to facilitate access and compliance, Medallia, in partnership with New Metrics, offers clients across the Middle East the market-leading technology required by public and private sector clients to achieve their citizen and customer-centric objectives in line with the Saudi Vision 2030.

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Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including email, social, digital web and in-app, conversational messaging, and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey.

In addition, New Metrics brings state-of-the-art capabilities being the region’s leading Experience Management consulting firm with a solid track record supporting clients in government and the private sector with their customer-centric transformation.

“At New Metrics, we put into use our consulting, technology, and execution hats to offer a differentiated value in the fields of Experience Management and Digital Transformation,” said Mohamad El-Hinnawi, Partner and Practice Leader for Experience Management and Digital Transformation at New Metrics.

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“Going the extra mile by being fully invested in having Medallia hosted in servers in the Kingdom, Medallia and New Metrics are changing the game for Saudi entities, by offering a fully compliant cloud technology as well as a local a regional consulting excellence.”

Medallia’s two flagship products, Medallia Experience Cloud and Medallia Athena (AI and Machine Learning engine) are sold in the region by New Metrics and supported by award-winning professional services, where the New Metrics team brings in second to none capabilities in Customer, Employee, Brand and Product experience, that maximize the value from both the technology and the consulting outputs.