Experience.com, home of the world’s most impactful Experience Management Platform, today announces that it has hired award-winning entrepreneur and renowned CX speaker Brittany Hodak as its Chief Experience Officer (CXO). As CXO, Hodak will be responsible for continuously improving the experiences of Experience.com’s employees, customers, and customers’ customers as the company continues its explosive growth.
“Brittany is the perfect person to help us deliver on our promise to create the world’s best experiences,” Experience.com CEO and Founder Scott Harris says. “She’s one in a million when it comes to operationalizing superfandom. Chief Experience Officer at Experience.com is a role designed for her.”
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Hodak, who Entrepreneur has called an “expert at creating loyal fans for your brand,” comes to Experience.com after founding, scaling, and exiting a fan-engagement agency called The Superfan Company. While there, she created and launched successful campaigns and products for brands including Walmart and Disney, and worked with superstar recording artists including Katy Perry and Dolly Parton.
“I believe that when it comes to building brands, experience is everything,” Hodak says. “I’m unapologetically obsessed with customer experience and the underlying employee experiences that power it because brands that don’t deliver superior employee and customer experiences can’t win. Period. Experience.com helps brands improve CX and EX to drive real-time business outcomes, and I couldn’t be more thrilled to be joining this team at this moment of explosive growth.”
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An accomplished speaker, Hodak has been invited to speak to audiences and organizations across the world, including American Express, WeWork, Forbes, and the United Nations. She has published more than 350 articles for outlets including Forbes, Adweek, and Success. She has been a featured guest on dozens of television programs across all major networks and has been named to Advertising Age’s 40 Under 40 list, Inc.’s 30 Under 30 list, and Billboard’s 30 Under 30 list. She is a summa cum laude graduate with a B.A. in Communications from the University of Central Arkansas, and an M.S. in Marketing from CUNY Baruch’s Zicklin School of Business.
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