Shelly Chandler, Vice President of Customer Experience Consulting, to Serve on Board
Confirmit, the world’s leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions, announced that Shelly Chandler, Vice President of Customer Experience Consulting, has joined the Leadership Board for Rutgers University Customer Experience Certificate Program.
The Board supports attendees of the Rutgers Customer Experience Certificate Program who are immersed in an intensive, collaborative, and educational environment, learning to apply principles and techniques that drive customer experience innovation. In her position, Shelly will provide input on the program and leadership through classroom visits, forums, and conferences, and by actively participating in student coaching opportunities.
“I am honored to have the opportunity to work alongside other CX leaders for Rutgers University Customer Experience Certificate Program,” said Chandler. “Confirmit’s involvement is one more step in illustrating our commitment to helping grow and evolve the industry. I am excited to help all CX practitioners overcome organizational and market challenges in creating purposeful, next-level customer experiences.”
Shelly has over 25 years of experience as a customer experience strategist and marketing leader, and she is committed to growing the customer experience discipline and community. As Vice President of Customer Experience Consulting, Shelly creates a vision for customers and builds programs to improve processes that will enhance customer experience, working with leaders and team members to improve their engagement.
“We’re excited to benefit from Shelly’s expertise on our Leadership Board,” said Stephen Carter, Director of the Center for Innovation Education at Rutgers University. “Confirmit’s dedication to enhancing and growing this program on behalf of their customers is tremendously inspiring. While we are seeing similar efforts from forward-thinking businesses that know providing a great customer experience is the differentiator, Confirmit is leading the way.”
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