Coveo Named a Strong Performer in Journey Orchestration Platforms

Experience Intelligence Leader Debuts with Highest Possible Score in Market Presence

Coveo announces today that the Coveo Experience Intelligence Platform has been named a strong performer in The Forrester Wave™: Journey Orchestration Platforms, Q2 2020 and received among the highest scores possible in the Market Presence category.

“The [Coveo] platform is a good fit for firms looking to unify data to transform digital and employee experiences and increase self-service and content relevancy,” the report says.

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The Coveo Experience Intelligence Platform uses artificial intelligence, analytics, intelligent search and recommendation technologies to personalize digital experiences. By stitching together content and data from across the enterprise, Coveo clients deliver world class experiences enterprise-wide across commerce, service and workplace.

“Organizations need to deliver the intelligent, tailored experiences that people have come to expect. We believe this report validates the overwhelming market need for AI and data to power every digital experience.” Coveo CEO and Chairman Louis Tetu said. “Our platform is the only journey orchestration platform with roots in AI-powered search and recommendations to deliver on the promise of journey orchestration.”

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“The Coveo Experience Intelligence Platform gives companies like ours a competitive edge to meet our customer needs,” RingCentral Vice President of Self-Service Jeff Harling said. “The powerful machine learning and rich content experience has enabled our customer service organization to scale with the growth of our customer base.”

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