Independent Research Firm Names Airship a Leader in Mobile Engagement Automation
Customer engagement company Airship announced that Forrester Research, Inc., has named Airship a Leader in “The Forrester Wave™: Mobile Engagement Automation, Q3 2020.” This 31-criterion evaluation focused on the nine most significant mobile engagement automation (MEA) solution providers. Within the three main categories of the report, Airship tied for the highest score in Strategy and received the second highest score for Current Offering.
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According to the report, “As brands no longer view mobile engagement as a silo but rather a part of the customer experience, MEA vendors’ integrations, iterative messaging, and testing and reporting capabilities will dictate which providers will lead the pack. Vendors that can provide rich integrations with marketing technology (martech), flexible and responsive messaging, and sophisticated testing and reporting position themselves to successfully deliver and optimize mobile engagement in the context of broader customer journeys.”
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“Airship’s long held global leadership in mobile-first customer engagement is experiencing dramatic acceleration, as new capabilities like Airship Journeys and Apptimize testing and experimentation unlock powerful optimization opportunities for our customers, which I believe are already recognized as major beneficial differentiators in comprehensive evaluations like Forrester’s WAVE,” said Brett Caine, CEO and president, Airship. “As mobile becomes increasingly vital for brands, Airship will continue to extend its clear lead in mobile-first platform innovations, global support and world-class strategic services so our customers can offer their users amazing and valuable experiences.”
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