Ingram Micro Appoints VP of Customer Experience

Executive Focus and Continued Investments Demonstrate the Growing Importance Ingram Micro Places on the Employee, Customer and Partner Experience #ONEIngram

Ingram Micro Inc. is pleased to share the appointment of U.S. sales leader Tyler Coughlan to vice president, Customer Experience for the U.S. business. In this new role, Coughlan is tapping into his 23 years of engaging with Ingram Micro channel partners locally and globally to find ways to further differentiate the experience for Ingram Micro employees (EX), customers (CX), and partners (PX).

News: @IngramMicroInc Announces VP of #CX,, RenewVue2.0 and more Flexible Financing Solutions to Fuel Channel Partners’ Success #ONEIngram #ImagineNext

“The experience your employees, customers and partners have with your company has never been more important,” notes Coughlan. “In order to achieve sustainable success, you must prioritize and invest in the right people, processes and partners to meet and exceed the expectation of your customers. I’m honored to lead Ingram Micro’s CX expedition and bring our entire organization closer to one another, as well as our customers and our partners and use their feedback to fuel our mutual success.”

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To further optimize the partner experience specifically, Ingram Micro today announced three distinct enablement resources designed to help channel partners grow their business and imagine next. All three are available now to channel partners: The new resource mirrors Ingram Micro’s award-winning, global training program online and will launch on November 17th. The new site elevates the user experience by making it easy to find and consume the desired marketing, technical, and sales business training from the top vendors across the industry, which can be taken virtually, in person, or on-demand.

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RenewVue 2.0: Bringing more intelligence, scale and automation to the renewal sales cycle, Ingram Micro’s next-gen Renewals Management platform – RenewVue – now supports more than 80 brands and delivers proactive quotes to Ingram Micro’s U.S. channel partners in advance of license expirations. Partners can now see quotes, place online orders, and have complete visibility to customized renewal quotes and reminders that they can setup to deliver renewals quotes to their end customers.

Flexible Financing: Adding to the more than $700 million of additional credit already extended for its channel partners across the Americas, Ingram Micro is now offering flexible finance terms including 90-day first payment deferral on financing plans up to 60-months. In the U.S. and Canada, Ingram Micro is waiving all program fees and offering 90-day payment terms on qualifying opportunities for channel partners using its popular Direct Express financing program between now and the end of the year.

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