Global CPaaS company’s world-class innovation lab to be headed by two new senior executives

With the growth of on-demand services and online transactions, there is a greater need for large companies to focus on delivering great mobile customer experience (CX). Global Cloud Communication Platform company, Kaleyra, Inc.(KLR WS), has strengthened its commitment to delivering solutions for the financial services industry with the launch of k-lab, a dedicated innovation lab for new product development to support enterprise mobile CX. The company also announced the appointment of two new senior executives – Velco Farina and Olly Jones, who have joined Kaleyra as Managing Directors for k-lab.

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Velco is a senior executive with 20 years of experience in consulting and strategy and has worked with global companies such as Bain & Company, Sapient, and American Express.

Olly is a proven leader in business development with over 15 years of experience in executing strategic and complex account expansion projects that have helped drive millions of dollars in financial growth in the Fortune 500 space.

The new team brings combined financial services and technology expertise with a vast network in the US market. Their innovation lab will be a center of excellence dedicated to supporting Kaleyra in developing new solutions to enhance customer experience specifically for the financial service companies in the US markets. Kaleyra aims to leverage their expertise in solution development, digital innovation, go-to-market strategies for the financial sector to build more impactful mobile CX solutions for existing and new banking, financial services and insurance clients.

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“Kaleyra is an innovation-driven company. We have always strived to be at the forefront of the latest mobile technologies and trends. Through our new innovation lab, we want to encourage knowledge sharing and collaboration to bring new ideas to life and make mobile communication better for everyone,” said Dario Calogero, Chief Executive Officer, Kaleyra. “Our goal is to build scalable and impactful solutions to accelerate the digital transformation agenda for customers. These products and solutions will benefit companies not just in the US, but across the globe.”

By combining the expertise of this new team in technology, AI-powered CX, and transformation strategies with its powerful CPaaS platform, Kaleyra is looking forward to driving more value to clients and their customers, worldwide.

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