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Liberty Global Expands Collaboration with Amdocs to Enrich its Customer Experience

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In moving to the cloud, the user lifecycle management (ULM) service will run on Amazon Web Services to serve Liberty Global’s pan-European group of operators

Amdocs, a leading provider of software and services to communications and media companies, announced that Liberty Global, one of the world’s largest international TV and broadband companies, has expanded its agreement with Amdocs to provide seamless access on multiple devices to inspiring and entertaining media content and communication services. The program is being delivered on Amazon Web Services (AWS) to every one of the operator’s services across multiple countries, providing its customers with highly secure multi-factor authentication to provide an enriching and seamless integrated customer experience.

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As part of the project, Amdocs will provide Liberty Global with a smoother, frictionless customer journey, reducing customer support calls and enabling new business opportunities for the pan-European operator. The deal also enables Liberty Global to create a greater personalized experience that drives consumer loyalty and strengthens its brand across all channels while monetizing content and making new digital services easier to implement.

Aarne Aho, MD Global Delivery, Central IT and Partner Management, Liberty Global, said that, “For CSPs that operate across multiple geographies, identity and user management is a complex domain. Liberty Global has been using Amdocs’ user lifecycle management solution on-premise for a number of years, and we are delighted to be extending our capabilities for both enterprise and consumer to the cloud using AWS across Europe.”

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Darcy Antonellis, head of Amdocs Media, said that, “Organizations that focus on customer experience outperform the market by a significant margin. By enabling its customers with digital access through the lifecycle of the user across all devices and services, Liberty Global is strongly positioned to grow revenues and provide superior customer experience. We are proud to be a trusted partner helping innovate around its customer centric business philosophy and its journey to the cloud.”

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