Majesco digital1st Insurance Is a Cloud-Native, Microservices-Based Digital Experience Platform With a Low Code / No Code Configurability and a Robust API and Partner Ecosystem Apps

Majesco, a global leader of cloud insurance software solutions for insurance business transformation, announced the availability of expanded capabilities of Majesco Digital1^st Insurance^® to evolve and accelerate insurers’ business and technology models in their digital transformation.

“The demands of agility, speed and innovation are accelerating as we enter a new decade,” stated Adam Elster, CEO of Majesco. “To succeed in the future of insurance, which is coming faster than most realize, insurers must lay the groundwork of a new digital insurance business model. Future market leadership and success will be defined by focusing on the customer experience, business innovation, and technological leadership.”

Majesco research notes that a top motivator for digital transformation is driven by customer and distribution channel expectations of a much improved experience and ranks as a top strategic initiative. They are looking to new platforms with rich and robust capabilities that will enable speed of innovation to reimagine their future as digital insurer.

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“We have strategically focused on the intersection of business and consumer technology trends that are relevant to the insurance industry,” stated Manish Shah, President and Chief Product Officer for Majesco. “Majesco Digital1^st Insurance^® enables insurance industry to accelerate their digitalization journey through new ways of designing and delivering compelling customer experiences. We are committed to provide a robust, rich set of capabilities, underpinned by an innovative architecture and technology to support the industry’s continued digital transformation. The variety of uses by customers today highlight the flexibility and innovation that can be delivered rapidly.”

Majesco Digital1^st Insurance^® provides a powerful platform that can be leveraged through a wide variety of use cases ranging from high-fidelity portals over core systems to well-rounded omni-channel and omni-device customer and agent experiences enriched through heterogenous capabilities available through APIs.

The new and expanded capabilities are targeted to further improve the speed and agility, customer experience, connectivity to third party APIs, expanding ecosystems and more. These latest improvements are evidence of Majesco’s commitment to our Digital Platform with relentless innovation. The latest update, representing a series of monthly software updates includes:

Notable User Interface Experience Updates:

• WCAG2.1 compliance to support Digital Accessibility
• Notification Widgets
• Processing Status Widget
• Multi-media Carousel Widget
• Autocomplete Dropdown with third-party data API integration hooks
• Popup Menu Action Widget with dynamic list of actions
• Native Payment Widgets pre-integrated with Visa CyberSource, Chase Paymentech and PayPal gateways
• Enhancements to several existing widgets for configuring animations

New API Management Capabilities:

• No-code API definition and configuration of external APIs through wizard-based imports
• New API Plug-in to create and publish a new API without writing a single line of code.
• 50+ pre-packaged public domain APIs such as Twitter, Facebook etc. ready to be used in configuring digital experiences

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Usage Analytics:

• Events Funnels powered by Google Analytics to understand usage patterns for applications for test-n-learn apps as well as A/B testing

Smart Connector for Majesco Policy for P&C:

• Fully eliminates need for integrating Majesco Policy for P&C APIs resulting into 5x improvement in building core-enabled digital apps
• Automatically synchronize and validate data bi-directionally between Majesco Digital1^st Apps^® and Majesco Policy for P&C utilizing Majesco P&C Core APIs
• Intelligently optimize number of calls between Majesco Digital1^st® and Majesco Policy for P&C by reducing chattiness but provide the best real-time experience

Majesco Digital1^st EcoExchange^® Expansion:

• 15 more partner apps now available on Majesco Digital1^st EcoExchange^® with 50 more coming soon

Majesco Digital1^st Electronic and Billing Payments (EBP) App^® Updates:

• Easy access to invoice and payment history
• Warning message for policies under notice
• Policy terms displayed in the policy card section
• Administrative dashboard with usage information helping to understand the customer experience and user adoption

“Insurers increasingly understand that being a digital company requires an outside-in customer perspective,” stated Karen Furtado, Partner at Strategy Meets Action. “While many insurers have a digital strategy, bringing that strategy into action demands next gen technology platform to enable new business processes, products, services, and channels relative to the customer experience and new insurance business model. Solutions such as Majesco’s Digital1^st Insurance^® provides a platform that enables insurers to rethink digital insurance customer experiences.”

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