Mattermost Recognized for Customer Excellence Winning “2022 Best of Awards” from TrustRadius

TrustRadius honors Mattermost as “2022 Best of Award Winner” in Collaboration and DevOps Categories for Best Feature Set, Best Relationship and Best Value

Mattermost, the leading workplace collaboration platform for developers, announced that TrustRadius has recognized the company as a “2022 Summer Best of Award” winner in multiple categories: the Best Feature Set, Best Relationship and Best Value awards. The 2022 Best of Awards from TrustRadius recognize highly rated software providers that frequently receive enthusiastic feedback and sentiments from customers and community members.

Mattermost has received an extensive list of highly positive TrustRadius reviews in 2022, with many customers ranking the company “10 out of 10” stars. Common key attributes noted in the reviews include ease of use, powerful workflow integrations, integrated project management and collaboration, and the versatility of the open source platform.

“Mattermost has always been a community and customer-centric organization that relies on the feedback, insight, and advocacy of our users,” says Ian Tien, CEO and co-founder of Mattermost. “It’s incredibly affirming to see the recognition from our user community on productivity, satisfaction, and value.”

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According to TrustRadius, the Summer 2022 Best Feature Set award recognizes organizations that received TrustRadius reviews that provided specific key insights of their product’s feature set, while the Best Relationship award highlights companies that provide their customers with “accurate implementation expectations, solid follow-through on sales and marketing promises, and provide enough ROI to buy the program again.” Similarly, the Best Value award highlights “products providing customers with outstanding ROI.”

To win a Best Of Award, each organization received a minimum of 10 TrustRadius reviews between January 1 and June 30, 2022, and those reviews featured key insight questions about the product’s relationship status. Winners also had to rank in the top three positions of their category by the percentage of positive responses they earned.

“We are excited to announce the ‘Summer Best of’ Award winners,” says TrustRadius CEO Vinay Bhagat. “In the age of the self-serve buyer, software buyers rely heavily on third-party sources. That’s why third-party reviews and awards from a trusted source like TrustRadius are so important. A Summer 2022 Best Relationship Award offers further validation.”

Customer insights and testimonials for Mattermost on TrustRadius include:

  • “Mattermost is an integral part of our daily communication. Because of the success of this solution with our development team, we will be rolling it out to replace an antiquated chat solution for the rest of the company across the departments.” – Dark Horse Comics
  • “It is an excellent platform that is completely secure, simple, and with a very good user interface. Mattermost increases the ease of all internal communications with rapid implementation.” – Honeywell
  • “(Mattermost is) the best open source messaging application with DevOps features.” – Insider Inc
  • “Mattermost strengthens communication in a simple way for everyone.” – Life Time Inc

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