Verint, The Customer Engagement Company, announced its new partnership with Eventus Solutions Group, a subsidiary of Tech Mahindra, to bring Verint Digital-First Engagement solutions to midmarket and enterprise businesses worldwide.

As a value-added reseller partner, Eventus is committed to helping organizations worldwide unlock the full potential of Verint’s advanced Digital-First Engagement solutions, empowering their teams to engage more effectively with customers and drive digital customer experience (CX) transformation.

“This new partnership will elevate Verint’s long standing relationship with Tech Mahindra to new levels through a global practice around CX consulting and advising provided by Eventus”

“We’re proud to be a reseller partner to Verint. In addition to the technology implementation, we also offer expert consulting services to help our clients optimize every touchpoint along the customer journey, from initial contact to ongoing support,” said Milos Djokovic, CEO and managing director, Eventus Solutions Group. “This new partnership will enable organizations to take their customer engagement to the next level.”

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“We are excited about this new partnership between Verint and Eventus Solutions Group. As a leading BPO, we know the importance of digital-first engagement in today’s world. This partnership will enable organizations to create differentiated experiences for their customers, improve customer engagement, and drive digital customer experience transformation in our key markets,” said Bharath Vasudevan, senior vice president, Tech Mahindra.

As consumers shift to digital channels, brands are facing an increasing number of interactions and skyrocketing expectations. Verint solutions that support this shift to digital comprise conversational AI, engagement channels, engagement orchestration and knowledge management to help organizations successfully meet these challenges and create differentiated experiences. Verint’s Digital-First Engagement solutions can be combined with the other applications on the Verint Customer Engagement Platform to do this with a very compelling value proposition.

“This new partnership will elevate Verint’s long standing relationship with Tech Mahindra to new levels through a global practice around CX consulting and advising provided by Eventus,” says Verint’s John Bourne, senior vice president, global channels and alliances. “We are pleased to welcome the Eventus team to our growing network of experts in this field and look forward to launching additional Verint solutions through Eventus in the near future.”

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