Banner Before Header

WNS Limited Launches EXPIRIUS

1 310

Integrating Digital and Human Assistance into a Unique Customer Experience Solution

WNS Limited, a leading provider of global Business Process Management (BPM) services, announced the launch of EXPIRIUS, a unique Customer Experience (CX) solution integrating human-assisted design and domain expertise with AI-driven conversational insights and consulting-led CX strategies to create a holistic digital customer experience.

“EXPIRIUS gives brands the power to differentiate by enabling proactive, contextual and hyper-personalized conversations. EXPIRIUS combines WNS’ domain expertise across industries with its modular technology stack, to deliver industry-relevant customer experience”

EXPIRIUS, WNS’ proprietary solution, enables brands to have analytics-driven, intelligent “omni-channel” conversations with their customers. EXPIRIUS accelerates speed-to-market, and delivers significant improvement in Net Promoter and Customer Satisfaction Scores through an immersive digital experience helping enhance customer lifetime value and brand loyalty.

Marketing Technology News: New Data Illustrates Shifting Social Media Behaviors and Expectations Among Consumers

“EXPIRIUS gives brands the power to differentiate by enabling proactive, contextual and hyper-personalized conversations. EXPIRIUS combines WNS’ domain expertise across industries with its modular technology stack, to deliver industry-relevant customer experience,” said Keshav R. Murugesh, Group CEO, WNS. “The solution also manages peaks and valleys in business volumes by integrating an on-demand gig workforce,” he added.

Marketing Technology News: Mood Media Announces Mood Reimagined Initiative, Focused on Enhanced Support for Global Client Base

WNS has entered into a strategic partnership with Uniphore, an early leader in Conversational Service Automation, to leverage their AI and automation solutions as a part of the larger EXPIRIUS solution toolkit.

Today, re-imagining customer experience is a critical component of enterprise strategies across industries. EXPIRIUS can help brands retain and grow their customer base by responding with agility and accuracy to the rapidly shifting needs of their respective marketplaces.

Marketing Technology News: iClick Announces Upgrade Of Advertising Campaign Management Tool -IActivate

Leave A Reply

Your email address will not be published.