Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from Google Cloud, Comm100, Databricks, NetApp, WeChat, and AgencyZoom.

Making Google Meet Free: Google Cloud Envisions Secured, Disruption-Free Video Conferencing for Everyone

Google Cloud has announced Meet Video conferencing built with the scalability, privacy, and security required for businesses shall soon be made available to anyone and everyone with a valid email ID.

Comm100 Launches Second-Generation Digital Omnichannel Customer Engagement Solution

Comm100, a global provider of digital customer engagement solutions, announced the launch of Comm100 X, its second-generation omnichannel platform. Comm100 X centralizes customer conversations across live chat, email, SMS, and social media, empowering customer service agents to track and respond to queries across digital channels through a single, unified interface. At the core is Comm100 X’s contact-oriented architecture that enables native contact management as well as integration with CRM systems for deeper enterprise visibility and control.

Databricks’ Unified Data Analytics Platform Can Generate 417 Percent Return on Investment According to Total Economic Impact Study

Databricks, the Data and AI company, released a commissioned global study conducted by Forrester Consulting, which reveals that an enterprise cohort of Databricks customers realized nearly $29 million in total value, driven by revenue, productivity and cost savings.

Xactly Announces New Salestech App on Slack to Track Sales Performance

Xactly’s cloud-based SPM software will now sync with Slack to provide a first-of-its-kind app for every sales rep to track their performance within Slack using Xactly Incent.

This debut marks the beginning of a series of new functionalities and enhancements that Xactly will be rolling out on Slack’s platform in the months ahead.

WeChat Retail Growth Plan Drives Digital Transformation

As Chinese domestic businesses gradually begin resuming operations and production following the period of industrial standstill caused by COVID-19, the pandemic itself continues to spread and affect businesses overseas. During this period, growing online traffic and leveraging new opportunities and models for growth has become a key goal for businesses.

AgencyZoom and HawkSoft Introduce Integration Between Sales Automation Platform and Agency Management System

Interconnected systems are force multipliers for independent insurance agencies. AgencyZoom, the Insurance Sales Analytics and Automation platform, is leveraging HawkSoft’s Partner API to bring the two complementary systems together.

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