Partnership Puts Innovative Digital Identity Technology at the Heart of Trusted Communications to Help Protect Customers from Fraud
Callsign, a London-based company at the forefront of the identity revolution, and Vonage, a global business cloud communications leader, announced a partnership to deliver enhanced private communications for digital life providers. With APIs via Nexmo, the Vonage API Platform, Callsign’s real-time, artificial intelligence-driven identity and authentication solutions allow these technology providers to reach their customers on their preferred channel of communication (voice, SMS and social chat apps).
Callsign’s award-winning Intelligent Driven Authentication helps businesses across all digital sectors to seamlessly verify and authenticate users, confirming identity and location. With the added integration of Nexmo Messages APIs, Callsign is adding a deeper layer of trust and authentication to help brands mitigate fraud and improve customer trust, while meeting regulatory compliance standards.
Callsign partnered with Vonage through the Nexmo Connect Partner Program, an extensive support system of Nexmo partners and experts that collaborate on building, selling and marketing business technology and communications solutions. Nexmo Connect partners leverage Nexmo APIs to enhance and build upon their own platforms to create unique solutions to meet the needs of their customers.
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“In an increasingly digital world, businesses are looking for ways to connect with customers by engaging with them in deeper, more personal ways, across all channels,” said Omar Javaid, President of Vonage’s API Platform Group. “Nexmo APIs enhance Callsign’s advanced intelligence API, enabling Callsign to deliver an optimized platform that meets the communications needs of its customers, to help those businesses create exceptional experiences for their customers.”
The partnership between Callsign and Vonage adds a deep layer of trust and authentication for customers by adding more intelligence on top of the Callsign platform to improve customer experience while mitigating fraud.
“Communications between companies and their customers is predicated on trust. But today, spoofed accounts, spearfishing, hacking and other nefarious acts are eroding this trust,” said Ryan Gosling, Head of Partnerships at Callsign. “As consumers we rely on our preferred channels to alert us when things go wrong. As a Nexmo Connect Partner, we have added technology that ensures companies and their customers can communicate securely, keeping trust at the centre of each conversation.”
Callsign’s identification solutions enhance, rather than block user experience. Users can get on with their digital lives in the most seamless way possible – checked, verified, safe. The Callsign platform uses an artificial intelligence-driven engine that analyses thousands of data points to authenticate identity and location in real-time.
The Callsign solution improves fraud mitigation by providing additional customer ID verification, based on specific fraud risk triggers. This can help protect customers from malicious third-parties who use fraudulent means to obtain an individual’s personal data deceptively and use it to gain access to their phone number and accounts.
Callsign’s technology, enhanced with Nexmo’s robust APIs, provide businesses with the ability to maintain and ensure the integrity of their customers’ messaging across SMS, voice and social chat apps, and improve customer experience.