eGain Corporation, the leading knowledge management platform provider for customer engagement automation, announced its Solve™ 23 conference to be held on September 25, at the Brewery, London. It will showcase the next generation of eGain Knowledge Hub™, melding generative AI and knowledge management to automate service.

Kicking off with a keynote from the eGain CEO, the conference will feature clients and partners sharing success stories of knowledge-powered transformation of customer engagement at scale across industries. The conference will also feature a one-of-a-kind masterclass on generative AI for customer service, where attendees can learn about use-cases and best practices.

“Knowledge and Generative AI technologies working together can automate customer engagement like never before,” said Ashu Roy, eGain CEO.

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Highlights

• KEYNOTE
  • The Knowledge Foundation: Take GPT from Transformer to Transformation

• CLIENT INNOVATION STORIES
  • ALD Automotive, BT/EE, Cathay Pacific and Deloitte, First Central, RSA, Tryg, and Wiggle

• OTHER
  • Masterclass on Generative AI for customer service
  • Demo lounge, featuring the latest and greatest eGain product capabilities, integrations, and ecosystem
  • Deep-dive, breakout sessions on eGain solutions with Q&A
  • One-on-one meetings with key eGain executives and managers

Infused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM and contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools.

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