eGain Corporation, the leading knowledge management platform provider for customer engagement automation, announced its Solve™ 23 conference to be held on September 25, at the Brewery, London. It will showcase the next generation of eGain Knowledge Hub™, melding generative AI and knowledge management to automate service.
Kicking off with a keynote from the eGain CEO, the conference will feature clients and partners sharing success stories of knowledge-powered transformation of customer engagement at scale across industries. The conference will also feature a one-of-a-kind masterclass on generative AI for customer service, where attendees can learn about use-cases and best practices.
“Knowledge and Generative AI technologies working together can automate customer engagement like never before,” said Ashu Roy, eGain CEO.
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Highlights
- KEYNOTE
- The Knowledge Foundation: Take GPT from Transformer to Transformation
- CLIENT INNOVATION STORIES
- ALD Automotive, BT/EE, Cathay Pacific and Deloitte, First Central, RSA, Tryg, and Wiggle
- OTHER
- Masterclass on Generative AI for customer service
- Demo lounge, featuring the latest and greatest eGain product capabilities, integrations, and ecosystem
- Deep-dive, breakout sessions on eGain solutions with Q&A
- One-on-one meetings with key eGain executives and managers
Infused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM and contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools.
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