Enterprise Connect, the leading conference and exhibition for enterprise communications and collaboration, announces the finalists for the Best of Enterprise Connect awards program. Best of Enterprise Connect recognizes excellence and innovation in the enterprise communications and collaboration industry. Judges reviewed entries with a focus on factors including technology advancement, innovation and business impact.

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“The enterprise communications/collaboration industry is witnessing unprecedented levels of innovation, and the Best of Enterprise Connect award finalists represent the cream of the crop”

Finalists for the Best in Enterprise Connect award are:

OVERALL Best in Enterprise Connect

• 8×8
  • 8×8, for a product to be announced in late September.
• BlueJeans by Verizon
  • BlueJeans Telehealth, a customizable telehealth application that helps replicate the experience of onsite care encounters and patient interactions while also providing the flexibility of virtual care.
• Five9
  • Five9 Inference Studio 7.0, a cloud-based Intelligent Virtual Agent (IVA) platform with a no-code development interface that allows businesses to quickly build and deploy a digital workforce across multiple channels and multiple languages.
• Mio
  • Mio Universal Direct Messages, which power intercompany communications across Slack, Microsoft Teams, Webex, and Zoom Chat through the use of webhooks and APIs.
• TSG Global
  • tnID, which deploys a patented blockchain solution designed to provide a shared chain of custody and attested identity record relating to telephone numbers (commonly used by IoT devices).
• Voximplant
  • Voximplant Kit, an omnichannel cloud contact center with no-code AI and a flexible voice-activated IVR that is easy to deploy and manage.
• Wahsega
  • Carina, mass notification and safety IoT platform designed to protect people and buildings.

Best Innovation in Customer Experience

• Sprinklr
  • Sprinklr, for a product to be announced this Fall.
• Voximplant
  • Voximplant Kit, an omnichannel cloud contact center with no-code AI and a flexible voice-activated IVR that is easy to deploy and manage.

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Best Application of Artificial Intelligence

• AWS
  • AWS, for a product to be announced in late September.
• Five9
  • Five9 Inference Studio 7.0, a cloud-based Intelligent Virtual Agent (IVA) platform with a no-code development interface that allows businesses to quickly build and deploy a digital workforce across multiple channels and multiple languages.
• Sprinklr
  • Sprinklr, for a product to be announced this Fall.

• Uniphore
  • U-Trust Portfolio, composed of U-Trust Agent, a verification solution that uses a unique voiceprint to authenticate agents; and U-Trust Environment, which protects sensitive customer data.
• VoiceInteraction
  • CallScriber, an AI-driven insight-gathering application that receives, automatically transcribes, and analyzes every customer interaction.

Best Innovation for Virtual Meetings

• Mio
  • Mio Universal Direct Messages, which power intercompany communications across Slack, Microsoft Teams, Webex, and Zoom Chat through the use of webhooks and APIs.
• Poly
  • Poly Studio E70, intelligent camera for meeting rooms emphasizing video quality, audio features, and analytics.
• Zoom
  • Zoom Events, an all-in-one platform for creating a wide range of interactive and immersive virtual events to reach and engage audiences of any size.

Best Innovation for the Post-Covid Workspace

• BlueJeans by Verizon
  • BlueJeans Telehealth, a customizable telehealth application that helps replicate the experience of onsite care encounters and patient interactions while also providing the flexibility of virtual care.
• Crestron
  • Crestron Flex Phones, a new portfolio of Microsoft Teams-certified desk phones for organizations seeking a dedicated collaboration experience for their employees.
• Newline Interactive
  • Newline Flex, an all-in-one touch monitor designed for desktop collaboration.
• Slack
  • Slack Voice Video, & Screen Recordings, which let users create and share short voice, video, or screen share recordings for others to watch and respond to directly in channel—at whatever time works best for them.
• Wahsega
  • Carina, mass notification and safety IoT platform designed to protect people and buildings.
• X2O Media
  • X2O OneRoom, designed to create an immersive real-time meeting, collaboration and learning environment for organizations with employees across the globe.

“The enterprise communications/collaboration industry is witnessing unprecedented levels of innovation, and the Best of Enterprise Connect award finalists represent the cream of the crop,” said Eric Krapf, Enterprise Connect General Manager and Program Co-Chair. “This year’s Finalists rose to the occasion of the pandemic’s disruptions, responding with exciting new products and services that will lead the way in helping enterprises enable the future of work.”

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