Home Loan Experts Chooses Dialpad to Power Operations and Deliver Financial Support to Australian Homeowners

Dialpad provides secure way for homeloanexperts.com.au to connect with customers

Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced leading specialist mortgage broker homeloanexperts.com.au has picked Dialpad as its communication provider of choice. Dialpad’s technology will play an integral role in helping www.homeloanexperts.com.au provide mortgage broking services to Australian homeowners.

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“We’re looking forward to enabling more Australians to take advantage of homeloanexperts.com.au’s services and make homeownership a reality”

Over the past six months, homeloanexperts.com.au has doubled its workforce and it expects to continue that growth trajectory over the next year. As the company quickly scaled beyond 400 employees, it was clear the organisation needed a secure, enterprise-grade tool that enabled its brokers to work from any device, anywhere in the world.

“We were looking to upgrade our aging on-premises PBX solution and because we work with sensitive customer data, it was critical to ensure the new communications platform we chose had the highest degree of security,” said Alan Hemmings CEO, homeloanexperts.com.au “Not only does Dialpad check off all the security, privacy and compliance boxes for us, but the platform was ready to use immediately. The ability to add and subtract seats at the click of a button and unlimited online storage were both huge benefits, as we continuously add brokers and scale the business. We were evaluating another communications provider alongside Dialpad, but it didn’t even come close to having the same number and quality of features that Dialpad offers. ”

The Dialpad cloud-native communications platform is the one place for a truly unified Communications as a Service (TrueCaaS™) experience. With a TrueCaaS solution delivered through a single pane of glass, and customer engagement all on one cohesive platform with AI at its core, Dialpad helps companies simplify business communications and collaboration. Dialpad is a complete, modern communications platform built on a split cloud architecture for unmatched security, reliability, and flexibility. Simple to deploy, available on any device and with baked-in Voice Intelligence (Vi™), Dialpad creates a searchable archive of every call, improving communication among employees, customers and business partners working from anywhere.

“We’re looking forward to enabling more Australians to take advantage of homeloanexperts.com.au’s services and make homeownership a reality,” said Gerard D’Onofrio, Australia Country Manager, Dialpad. “homeloanexperts.com.au is just one example of a local company taking advantage of the world’s most advanced business communications platform. We’ve seen tremendous adoption across the country and we have a lot of exciting opportunities ahead.”

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