IMImobile North America Enhances Real-Time Text Message Technology for Crisis Services Canada

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Supporting increased demand for remote suicide prevention helpline responders through digital channels

Global cloud communications software and solutions provider IMImobile PLC announced it has launched a new program with Crisis Services Canada (CSC) to enhance real-time text message functionality for its responders in order to meet the higher demand for its suicide prevention services since the COVID-19 outbreak.

The program, which was set up in just 72 hours, has been in use since April and has been instrumental in helping those in need of immediate assistance. The solution enables real-time, two-way conversations between responders and help-seekers, while also allowing flexibility for the responders to handle multiple interactions asynchronously to improve response time. To start a conversation, the user simply sends a text message to the CSC shortcode.

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“We are always looking to use our technology in ways that support the areas in which we live and work. I am particularly proud of this solution and its ability to have an immediate, positive impact on our community,” states Bruce Bales, CEO of IMImobile North America.

“CSC is guided by several core goals and principles. We believe that partnerships are the key to increasing services and improving outcomes for individuals in distress,” states Stephanie MacKendrick, CEO of Crisis Services Canada. “The critical services we are able to provide through our work with IMImobile are a direct reflection of our commitment to offering the most reliable and accessible ways to serve those in need.”

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The COVID-19 crisis has caused a sudden and abrupt disruption to businesses, communities, and individuals–creating the need to rapidly adapt to a new way of life. This has also caused greater stress on systems and processes in order to serve those in need.

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