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If you are planning your pandemic preparedness plan against the backdrop of ongoing COVID-19 lockdown, here is a list of 50 questions that would help your cause. It’s aimed to benefit a CIO or a Chief Security Officer, in addition to enabling every CXO to strive to become a Chief Pandemic Officer in the organization. Questions 1-9: Remote Workforce Management Questions 10-15: Communications, and Access Control Questions 16-25: Customer Support Questions 26-35: IT Security and War Preparation Have you empowered…

Freshworks Launches Unified Marketplace Platform - the SaaS Industry’s First Fully-Integrated Customer Engagement Platform Today, Freshworks has announced the launch of a unified marketplace platform that allows companies and developers to easily build apps that give access to a 360-degree view of customer information.  In addition, the marketplace platform also provides a simple interface for customers to easily browse, try and install trusted applications with one-click. Currently, Freshworks is a leading provider of…