customer experience

Placement in the Sunday Times Hiscox Tech Track 100 Validates Company Momentum, Driven by Customer Growth, Expanded Partner Network and Growing, Global Team Decibel, the leader in digital experience intelligence, continues its impressive…
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Centerfield, a technology-driven marketing and customer acquisition company, announced the launch of its customer intelligence platform, Insights by Scout. Insights by Scout is the newest component of Dugout, Centerfield’s industry…
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Supply Chain Application Optimizes Order Management Process with Single, Real-Time View of Orders and Inventory Across Entire Fulfillment Network IBM announced IBM Inventory Visibility, a modular supply chain application that helps…
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Already Serving 9B Monthly App Recommendations to Mobile Users in Indonesia, Appnext Will Scale Relationship With Local Developers Supporting Their Growth Efforts in 80% of the mobile usage time Appnext, the largest on-device and in-app…
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Enterprises Using Cisco’s UC and CC Offerings Can Upgrade Their IVRs to Intelligent Virtual Agents Without “Ripping and Replacing” Existing Software and Equipment Inference Solutions, a global provider of Intelligent Virtual Agents…
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The acquisition of OfferLogic adds Google, Staples, GoDaddy, and Vistaprint to Rokt’s roster of world-class clients Rokt, the global leader in e-commerce marketing technology, announces its acquisition of OfferLogic, a Business-to-Business…
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Award-Winning Photographer Platon and Human Perception AI pioneer, Dr. Rana el Kaliouby Will also be Featured Speakers Sitecore, the global leader in digital experience management software, announced Earvin "Magic" Johnson as the…
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Leveraging the Power of AI, New Smart Conversations Allow Organizations to Gain Greater Insights into Experience Data Qualtrics, the leader in experience management, announced Smart Conversations, a new way of gaining insights through…
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Zendesk Set to Further Expand Its Singapore Product and Engineering Teams, Fueled by a Renewed Partnership with the Economic Development Board Zendesk, Inc., a San Francisco-headquartered customer experience and engagement software…
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Performance Edge, powered by Cloudflare Workers, empowers brands to scale web experimentation without fear of performance impact Optimizely, the world's leader in digital experience optimization, launched Performance Edge, a new product…
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Once upon a time, businesses relied on traditional marketing and word-of-mouth advertising to succeed. Fast forward to 2019, and traditional marketing has transformed to digital — and word-of-mouth has transformed to online reviews.…
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HGS Digital to provide suite of industry-leading digital offerings based on smart utilization of data, automation, cloud solutions and its award-winning DigiCX platform Hinduja Global Solutions Ltd. (HGS) (listed on BSE & NSE in India)…
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2018 Findings Guide Retail Marketing and Customer Experience for 2019 Holiday Shopping Customer Portfolios, a marketing technology leader that uses actionable insights and analytics to increase customer engagement and value, announces…
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NICE Nexidia’s Neural Phonetic Speech Analytics Integrates with New CONOOTO App NICE is announcing that Hakuhodo DY Holdings Inc., a world leading marketing services company, has become the first marketing services company in Japan to…
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Implements hybrid cloud strategy that leverages containers, microservices to drive digital transformation while keeping data secured in a private cloud IBM announced that Primerica, Inc., a leading insurance and financial services company,…
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Join hundreds of marketing, sales and sales enablement professionals at TRANSFORM to uncover the latest trends and best practices for driving engaging buyer experiences Showpad announces details for TRANSFORM 2019, the world's largest…
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Businesses, big and small have been investing more in Customer Experience and Relationship Management (CRM) software making it a $48 billion industry. Here are some of the promising players. The list also includes new players who are trying…
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Avaya Displacements Drive 143% Increase in Genesys Cloud Sales Genesys, the global leader in omnichannel customer experience and contact center solutions, reports 70% of new customers selected cloud offerings from Genesys in the first…
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Highly Experienced Customer Experienced Practitioner Joins Sydney Team Confirmit has announced the appointment of highly experienced Andrew Farries as Director, Customer Experience Consulting in Australia. Based in Sydney, Andrew…
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