customer relationship

New Report Highlights the Growing Need for Sharing and Managing Value Metrics DecisionLink, a leader in secure, SaaS-based Customer Value Management solutions that simplify and automate customer value conversations at all stages of the…
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Fobi AI Inc. (FOBI: TSXV FOBIF: OTCQB) (the “Company” or “FOBI”), a leader in providing real-time data analytics through artificial intelligence to drive customer activation and engagement, is pleased to announce the following changes to…
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Marketers, picture this—you’ve adopted a new Account-Based Marketing (ABM) strategy. You’re identifying target accounts and contacts in hopes of nurturing them with personalized, relevant content to usher them towards conversion and someday…
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There is an endless debate when it comes to mobile advertising, and mostly this revolves around the effectiveness of mobile advertisement against other forms of advertisements.  While it is incorrect to say that conventional forms of…
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2020 report details Atento's progress toward fulfilling various ESG commitments Atento's social performance remains strong, while achieving carbon neutrality by 2030 remains on track Atento S.A., one of the world's five largest providers…
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Publishing technology provider Content Catalyst has published a new whitepaper detailing the B2B information industry’s changing complexion during the pandemic and the opportunities technology presents to analyst firms looking to drive…
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The Cloud Customer Experience Platform helps businesses connect with customers through omnichannel capabilities such as voice and social media channels Based on Frost & Sullivan's recent analysis of the Latin American Cloud Contact…
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The Erste Bank Oesterreich has implemented a new cutting-edge remote consultation service based on TeamViewer Engage, a secure and privacy-compliant solution for online customer interaction, offering a modern addition to existing contact…
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Wisconsin’s locally-owned Bank of Sun Prairie signs on to 360 View’s CRM platform to add a new set of relationship tools in keeping with their commitment to innovative banking solutions with a customer-centered focus. 360…
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IZEA Worldwide, Inc, the premier provider of influencer marketing technology, data, and services for the world’s leading brands, announced today that it has been awarded a new contract from a Fortune 10 customer. The total amount awarded…
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Clare Dorrian, Chief Marketing Officer at SugarCRM joins us for a chat where she shares her thoughts on what it takes to stand out in a crowded market space while also talking about the top capabilities of SugarCRM’s newest product –…
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Despite Challenging 2020, Independent Retailer Drives Growth With Customer Engagement Innovation Aubuchon Hardware, a family owned chain of independent hardware stores has embraced Redpoint Global’s rgOne solution to deliver a single…
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Product Usage Data Connects Brands and Customers to Create Meaningful After-Sale Engagements Blustream, the leading after-sale customer engagement company, announced it has raised $3 million in funding to power the brand-customer…
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You’ve spent countless hours mapping your customer journey. You’ve aligned with Product, Sales, with Customer Success, and Ops to architect the twisting winding path your prospective customers take as they interact with your brand. You’ve…
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"Customer self-service is valuable to businesses of any size and, given the increase of its usage, it won’t be long before a self-service customer portal becomes a requirement for success." Please tell us about your role and the…
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65% of respondents say automation technologies only “somewhat effective” in providing all the data and context employees need Appian announced the results of its “Business Automation Technologies and the Customer Experience” survey. The…
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Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from ThoughtLab, Atento S.A., Jobvite, Comscore, ZeroBounce, and Promo.com. ThoughtLab Announces Grant…
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Partnership Enables Unified Mobile-First Communication to Improve Customer Relationship and Retention Leanplum, a leading multi-channel customer engagement platform, and Virtuo, the Paris-based mobile-first car rental service, announced…
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Perficient, Inc. , the leading digital transformation consulting firm serving Global 2000 and other large enterprise customers throughout North America, announced that it will demonstrate its business intelligence (BI) expertise at…
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Sales organizations are perpetually searching for competitive differentiation. Companies must first generate compelling reasons for their customers to make an initial purchase. Then, they must quickly establish their status as a strategic…
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