Hiya, the global leader in bringing trust and identity into the mobile call, announced a new product that allows businesses …
Atento Opens a New Customer Relationship Center in Madrid
The new facilities, located in the Rivas Vaciamadrid 521HUB business park, cover an area of 5,000 square meters with the …
Why Gamification Doesn’t Work in B2B Customer Support
If you have ever worked in or been connected to the Customer Support industry, you might be familiar with contact …
Loyalty Programs in an Omnichannel World
More than ever, consumers demand a fast, seamless and flexible shopping experience. They want to maintain their preferences across all …
How Retailers Can Win over Shoppers This Summer?
Recent retail results have seen many consumers reluctant to spend. For an industry that continues to go through immense change, …
Omnisend Research: Business Adopting Omnichannel Strategy Enjoy 90% Higher Customer Retention Rate
Omnisend Research Shows That E-Commerce Marketers Adopting an Omnichannel Strategy with Three or More Channels Are Seeing a 90% Higher …