Browsing Tag

customer service platform

MarTech Interview with Rob Carpenter, Founder and CEO at Valyant AI

"Artificial intelligence is going to completely transform the working world in much the same way as computers did three decades ago." Could you let us know your journey into technology? What inspired you to start Valyant? I have always been interested in technology and actually Founded a custom Software Development company, AppIt Ventures, before launching Valyant AI. The inspiration behind starting Valyant came simply from a place of wanting to solve a problem in an industry that needed a lot of help. I saw an opportunity…

Kustomer Raises $40 Million in Series D Funding, Accelerates Growth of Enterprise Customer Service Platform

Round led by Tiger Global Management with participation by Battery Ventures Kustomer, the SaaS platform that is reimagining enterprise customer service, announced its $40 million Series D funding round led by Tiger Global Management, with participation from current investor Battery Ventures. This marks the company’s third round of financing in less than twelve months and brings the company’s total funding to $113.5 million, following its recent $35 million Series C raise in January of this year. Founded in 2015,…

“Bring Your Own Bot”: Sparkcentral’s AI Virtual Agent Framework for Chatbots Blends the Best of Both Worlds

Agent Productivity Enhanced in the Digital Contact Center Through Ability to Seamlessly Blend Live and Virtual Contact Center Agents  Sparkcentral announced the rollout of its Virtual Agent Framework, a solution complementing the Sparkcentral Messaging Customer Service Platform to create a complete digital customer care solution that lets companies bring together the optimum blend of live and virtual agents in the contact center. The Virtual Agent Framework not only allows the deployment of virtual agents (chatbots) on…

Salesforce Empowers Service Agents with Einstein AI and Quip for Service

Service Cloud Expands Einstein A Portfolio with New Intelligent Recommendation and Routing Capabilities so Agents Can Spend More Time Where It Matters Most -- Building Customer Relationships and Solving Complex Problems Salesforce, the global leader in CRM, announced new artificial intelligence and productivity solutions that empower customer service agents to focus more of their time on the human side of service — tasks that require social intelligence, critical thinking and creative problem solving skills. As customer…

Retreaver Becomes A HubSpot Connect Certified Partner

Retreaver Announced That It Has Joined HubSpot as a Connect Certified Partner. the Retreaver Integration for HubSpot Makes It Possible for Customers to Fetch Contact Details About Callers and Track Calls from Any Source Through to the HubSpot Contact's Timeline Retreaver announced that it has joined HubSpot as a Connect Certified Partner. HubSpot, a leading CRM, marketing, sales, and customer service platform, works hand-in-hand with Connect Partners to help grow their business through co-marketing and business development…

HubSpot Announces HubSpot Agency Directory to Help Clients Reach Agencies Around the World

HubSpot Agency Directory Allows Any Inbound-Certified Agency to List Their Services for Free to Attract More Leads HubSpot, a leading CRM, marketing, sales, and customer service platform, announced the launch of the HubSpot Agency Directory, a new free offering that will help agencies market their business and attract more inbound leads. The new site is an extension of HubSpot's existing directory, which previously was only available to HubSpot agency partners and currently features more than 700 listings. Agencies…