Q-nomy Announces Q-Flow Virtual Lobby for Omnichannel Customer Service Centers

Q-nomy’s new application adds a virtual waiting room to its Q-Flow® customer journey management solution, enhancing the customer experience with useful, personalized functionality.

Q-nomy Inc., a leading global provider of omnichannel customer journey and customer experience optimization solutions, today announced the addition of a Virtual Lobby application to its Q-Flow software platform.

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“Since 2020, many organizations began looking for a digital customer service platform, and have found Q-nomy’s omnichannel solution to be ideal for their needs”

The Virtual Lobby provides a secure, personal space for customers waiting for a service appointment in-store, over video, or on any other digital channel. The application, accessible from any mobile phone or tablet, can be fully and easily customized to the service provider’s business needs and style guide.

Customers using the Virtual Lobby would be able to schedule, view or cancel future appointments, and to check in to a current appointment. Joining a FIFO waiting line for unscheduled customer service interactions is also supported. While waiting, customers can follow their progress in the virtual queue until they get called for service, at which point the application switches over to the appropriate digital conversation channel.

“Since 2020, many organizations began looking for a digital customer service platform, and have found Q-nomy’s omnichannel solution to be ideal for their needs,” says Eran Reuveni, Senior VP of Product and Business Strategy at Q-nomy. “The new Virtual Lobby further enhances the functionality and flexibility of our software. It lets service providers offer customers a better experience on any channel they choose.”

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