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customer surveys

SANDSIV Adds New Survey Channel to its Next Generation CX Management Solution

Messenger Channel offers, freedom, flexibility Customer experience management pioneers SANDSIV announce a major upgrade to its flagship sandsiv+ platform. Messenger Channel replaces sandsiv+’s popular SMS Channel, adding support for multiple messaging platforms along with a host of other advances. Businesses have long relied on customer surveys to uncover customer sentiment and guide strategic decision-making. But survey instruments must evolve along with consumer behavior if they are to gather timely feedback through the…