Embeddable CX for the Smartphone-Era Consumer
As we enter the final month of 2020, I wanted to share with you some 2021 CX predictions. Here's what to anticipate in the world of CX in 2021.
My predictions are:
Embeddable CX for the Smartphone-Era Consumer
With both employees and consumers remote, mobile device usage and app downloads have soared.
Whether it is through a phone call, text message, or an app, consumers are predominately connecting with brands today through their smartphones. However, they are still met with fragmented, and unintelligent…