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Natterbox

Natterbox Secures £7.5 Million of Growth Equity Funding From Octopus Investments to Accelerate Global Expansion

Natterbox, a leading provider of global voice cloud services, has secured £7.5 Million of growth equity funding from the Development Capital team at Octopus Investments. The high growth UK scale-up will use the capital to support its continued global expansion, strengthen its sales and marketing operations, and further invest in its rapidly growing customer success and product development teams. Natterbox is the world’s first global business phone system managed entirely within Salesforce. The platform allows companies to…

Eight Tips for Building Trust With Your Customers

Trust is paramount in the customer-company relationship. However, not all businesses realize how easily it can be lost. From data breaches to privacy concerns to legal and independent investigations, there are many factors that can affect a customer’s trust in a company. In fact, Salesforce’s third State of the Connected Customer report revealed that 84% of customers say the experience a company provides is as important as its products or service. Furthermore, 73% of customers say a company’s trustworthiness matters more…

Humans vs. Machines – the Future of Communication

Artificial Intelligence (AI) is increasingly being integrated into everyday life. The technology is so advanced that, in some cases, you may not even realize it is there. Whether this scares you or intrigues you, AI is more life-like than ever before – from robots at airports to security at your grocery store. One industry that is becoming synonymous with the use of AI technology is customer service. Consumers are face-to-face (or voice-to-voice) with chatbots on a regular basis when communicating with brands via their…

Enhanced Customer Service as Natterbox Extends Voice to Salesforce Omnichannel

Telephony Integration Allows for Better Handling of Queries Across All Channels Natterbox, a leading provider of global voice cloud services, has announced it is now offering its full telephony capabilities as part of Salesforce Omnichannel, helping customers to fully manage inbound queries across all channels. By including voice, businesses can now deliver a connected customer experience without overloading agents. Salesforce Omnichannel allows users to manage how different channels, such as chat, email and text,…

Greater Marketing Insights as Natterbox Joins Salesforce Communities

First Telephony Provider to Be Available for Community Cloud Customers Natterbox, a leading provider of global voice cloud services, has announced that it will be the first telephony provider available through Salesforce Community Cloud. Transforming the way businesses communicate with partners, customers and employees, using Community Cloud for greater insight into their ecosystems activities. At a time when the demand for return on investment has never been higher, the news means that Salesforce customers can now…