Natterbox, the fastest growing Salesforce voice solution, announced a record-breaking first half of 2021 in its U.S. market with 253% year-on-year (YoY) growth. This accelerated trajectory was a result of significant investment in people and product innovation as part of Natterbox’s continued vision to exceed customer expectations by connecting voice to the world’s #1 CRM platform.
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“The Natterbox team has spent significant time considering our needs and building a solution best aligned to our business requirements”
Natterbox additionally saw an impressive 119% YoY growth in EMEA, and 314% YoY growth in customer expansion, indicating exceptional renewals and upsell within its customer base. Combined, this resulted in a company-first, 152% YoY growth across the entire organization. Natterbox’s record growth is directly related to the industry-wide trend towards the flexibility, reliability, scalability, security and savings associated with cloud-based voice technology. As the leading Salesforce-only voice application, Natterbox is now in the top 1% of all the apps on the Salesforce AppExchange and became a Summit Tier level partner with Salesforce in June 2021.
Natterbox creates world-class, personalized customer experiences that increase organizations’ bottom line. Natterbox’s industry-leading functionality empowers global organizations to unlock the full potential of Salesforce and transform their sales and service efficiency by intelligently changing how they engage with customers. Natterbox is natively integrated inside Salesforce and continually releases product enhancements to deliver standout voice technology and needle-moving productivity features.
These latest solutions include:
- Natterbox Mobile: provides flexibility to work anywhere on any device, with all calls tracked inside Salesforce
- Natterbox Insight: intelligent speech analytics with voice transcription and sentiment analysis to optimize remote call coaching and improve customer experience
- Microsoft Teams Connector: integrates Teams into the Salesforce platform for complete call visibility
Simone Santiago, Operations Lead – Customer Engagement at Yoco Technologies, explained, “As a fast-growing company, we were looking for a calling platform that was not only fully integrated with Salesforce, but one that also offered us a strong foundation and enough customization for us to be able to offer our customers an exceptional calling experience. Natterbox ticked both boxes.”
High investment in scalable cloud technology has enabled Natterbox to welcome industry leaders like The Access Group, Keyloop, and Yoco Technologies to its growing roster of global enterprise and midmarket customers.
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“The Natterbox team has spent significant time considering our needs and building a solution best aligned to our business requirements,” said Matt Leggett, Head of Digital Transformation at The Access Group. “We’re looking forward to this partnership and providing a more comprehensive, sophisticated telephony solution to our teams and customers.”
Further supporting this rapid growth, Natterbox has increased its regional headcount by 71%, with significant investments in technology, sales, and customer success. Steve Holton joined as Chief Business Officer and President at the onset of 2020 and has been at the forefront of Natterbox’s multi-regional success. With his proven track record of scaling cloud-based CRM businesses, he has led Natterbox into triple-digit growth.
Steve Holton explained, “We’ve had an incredible first half of 2021, by far the best in Natterbox’s history. We’re on an exciting trajectory, with strong business growth across all products, regions, and customer sizes – all of which validates our market-leading technology and the transformative role our solution has on our customers. We’re continuing to invest, evolve and innovate to ensure we deliver the most amazing voice experience on Salesforce.”
Building on this success, Natterbox has several innovative product announcements for H2 that will further push the boundaries of exceptional customer experience through their advanced voice solution.
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