Browsing Tag

Patient Experience

Talkdesk Healthcare Experience Cloud Reimagines the Patient Experience

Talkdesk, Inc., the global customer experience leader for customer-obsessed companies, today at Opentalk 2021 is announcing Talkdesk Healthcare Experience Cloud, the industry’s first enterprise-grade contact center product built for healthcare. Initially reimagining the patient experience, the first solution – Talkdesk Healthcare Experience Cloud for Providers – empowers healthcare providers to deliver synchronized, personalized, and convenient patient experiences across all digital and voice communication channels.…

Orbita Announces Patty Riskind as New CEO

Orbita, an award-winning provider of conversational AI solutions for healthcare and life science organizations, has announced the appointment of Patty Riskind as the company's new CEO. Marketing Technology News: Alliance Develops Shared Diversity and Inclusion Goals "I am thrilled to be joining Orbita at this pivotal stage in the business," said Riskind. "The healthcare industry is at an inflection point regarding use of AI to automate workflows and enhance virtual consumer engagement and management of health."…

Qualtrics Chosen by Stanford Health Care to Transform the Health System’s Patient Experience Program

Qualtrics , the world's No. 1 Experience Management (XM) provider and creator of the XM category, announced that it has been chosen by Stanford Health Care to transform and elevate the health system's entire patient experience program. Marketing Technology News: New Benchmarking Tool Released To Improve Marketing Results Qualtrics will provide the operating system, feedback and analytics tools to support Stanford Health Care's goals to build a best-in-class, real-time patient experience program and consolidate its…

Seven Out of 10 Patient Experience Professionals Identify Contact Center as a High Priority and Strategic Asset

Legacy solutions impede health care industry’s ability to provide optimal patient experience Majority of patients surveyed do not believe health care providers can deliver an excellent digital patient experience Patient loyalty decreases significantly due to poor patient experience, leading to deferred care and worse outcomes Talkdesk Research highlights the need for modern, reliable and agile cloud solutions to re-imagine the patient experience According to a new report by Talkdesk®, Inc. Research, The Patient…