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Totango

Totango Launches Dynamic Assignment for the Enterprise, Delivers Personalized, Precision Engagement to Maximize Customer Success

Totango, the leader in customer success for the enterprise, announced the introduction of Dynamic Assignment, a next-generation product innovation that enables enterprises to leverage a fluid pool of specialists to rapidly deliver the right expertise to the right person at precisely the right time. With Dynamic Assignment, enterprises can now dynamically allocate people based on fit, skill or availability, to work with customers on an as-needed basis, delivering the optimal level of personalization and customized engagement…

TechBytes with Jamie Bertasi Chief Operations Officer at Totango

Tell us about the benefits you and SAP are offering jointly to your customers? SAP has always been focused on helping their customers innovate and achieve optimal business results. The company clearly believes in empowering every person across an organization with data so they can do their job better and improve their performance with the customer. Totango’s relationship with SAP reinforces both companies’ mutual commitment to ensure our customers’ customers are successful by delivering on the value of experience,…

Totango Spark Successfully Deployed as SAP’s One Customer Success Platform

Totango Solution to Help SAP Scale Enterprise Customer Success Across Entire Organization Totango, the leading provider of customer success solutions for the enterprise, announced its Totango Spark solution has been deployed successfully by SAP across the majority of its lines of business, representing 20,000 customers and more than 2,100 users – completed in just five months. The solution will be used as a single, integrated customer success platform to help SAP evolve, deploy and expand its execution of customer success…

New Research Reveals Growth of Customer Success Profession and its Strategic and Financial Role in Enterprise Business Success

Compensation for Customer Success Professionals Increases and Compensation Structures Evolve as Revenue Responsibility Grows Across Customer Success Teams  Totango, the leader in Customer Success for the enterprise, released preliminary findings from the 2019 State of the Customer Success Industry and Salary Report, which revealed that the Customer Success profession has grown exponentially year-over-year, expanding beyond traditional job titles and taking on a larger strategic and financial role in an enterprise’s business…

Totango Operationalizes Customer Success for Growing Roster of Enterprise Customers

Autodesk, Tyler Technologies and Waystar Select Totango to Complete Digital Transformation Initiatives and Achieve Customer-centricity Across the Enterprise Totango, the leader in Customer Success for the enterprise, announced that Autodesk, Tyler Technologies and Waystar have selected Totango Spark, Totango’s flagship Customer Success platform, to complete their digital transformation to be more customer-centric. These companies join the ranks of enterprises including Dimension Data, Monster, Workfront, Schneider Electric…

Totango Integrates Solutions with SAP to Enable the Customer Centered Enterprise

Joint Solution and Go-To-Market Empower Enterprise Customers to Accelerate Customer Lifetime Value by Operationalizing Customer Centricity Across Their Entire Organization Totango Inc., a leader in customer success for the enterprise, announced an agreement with SAP SE to sell and market Totango's out-of-the-box solutions. With the integration of Totango's flagship Customer Success platform with the SAP C/4HANA suite of products, including SAP's Sales, Marketing and Service Clouds, Totango can provide enterprise customers…

Totango Releases The Spark Platform For Customer Success With Goal-Oriented Executive Console

New Data-Driven Solution Spark, to Get Faster Results Totango, the leader in customer success solutions for the enterprise, released Spark to provide customers with proven business results quickly. Spark, the next generation customer success platform, guides enterprises through the successful completion of each stage of the customer journey with relevant information, analytics and best practices to enable them to achieve their business goals faster. Spark is designed for large enterprises to expedite the implementation…