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Zendesk

Zendesk Introduces New Program for Startups

Now Offering a Year of the Zendesk Suite, Access to More Resources Zendesk, Inc. announced that qualifying startups can now get The Zendesk Suite free for one year, giving growing companies the ability to build the best customer experiences into their businesses from the beginning. In addition to The Zendesk Suite, participating startups also receive guidance on setting up their software with a Zendesk product specialist and access to in-person or virtual office hours at Zendesk's San Francisco headquarters. “For a…

Zendesk Acquires the Company Behind Base to Deliver Software Designed for Salespeople

Zendesk, Inc. announced it has acquired FutureSimple Inc., the company behind Base. Base is known for building modern, easy-to-use sales force automation software designed to help salespeople do their jobs more effectively. Zendesk will invest in Base’s ongoing market growth and product development, focusing on existing customers and delivering products for smaller, fast-growing sales teams, expanding to larger organizations over time. “Base is a natural fit with Zendesk because we both share a passion for designing…

Zendesk Expands Global Footprint in Japan with a New Office

New Office in Iconic Kyobashi Erogrand Testament to Strong Growth and Ongoing Investment in Japan  Zendesk is heading East. The leading Sales and Marketing Technology company has announced it has expanded its footprint in Japan with a new office in the heart of Tokyo’s Chuo City, the old town that has flourished for over 400 years as the city’s cultural, informational, and business hub. Zendesk Japan has seen close to 50 percent year-on-year revenue growth, placing it in the company’s top 10 largest markets globally,…

CIO Summit: The CIO as Digital Change Agent Will Capture the Conversation at HMG Strategy’s Boston CIO Leadership Conference

As organizations move forward with their digital strategies, the CIO is ideally positioned to navigate how the various moving parts must be orchestrated to achieve optimal transformational success. The courageous leadership qualities required by CIOs to foster a culture of innovation and power the company into the future will drive the discussion at the 2018 Boston CIO Executive Leadership Summit, produced by HMG Strategy, to be held on September 13, 2018 at the Seaport Hotel and World Trade Center in Boston. "For CIOs to…

Fireside Chat with Sandie Overtveld

Sandie Overtveld talks about how sales professionals should train themselves to master sales automation, reporting and intelligence tools Know Me Please tell us about your role at Zendesk and about your career journey. I lead Zendesk's Asia Pacific & Japan Go-To-Market teams, helping our clients transform their customer service into meaningful customer engagement with beautifully simple solutions. Prior to Zendesk, I was at Hewlett-Packard Enterprise Services, where I led the Microsoft Dynamics Service Line for…

Zendesk Launches Integration with WhatsApp Business Solution

Limited Access Integration Enables Seamless and Scalable Customer Service Between Businesses and Their Customers Directly on WhatsApp Zendesk, Inc. announced an integration with WhatsApp that allows businesses to manage customer service interactions and engage with customers directly on WhatsApp. The integration connects conversations between businesses and their customers on WhatsApp within Zendesk. By extending customer support capabilities to WhatsApp, businesses that use Zendesk can now reach WhatsApp’s 1.5…

Ada and Zendesk Unite to Improve Chatbot Experience for Customer Service

Ada and Zendesk Will Bring New Functionality to Chatbot and Live Chat Services to Improve Customer and Agent Experiences Ada, the leading provider of artificial intelligence (AI) customer service chatbots, along with Zendesk, a customer service and engagement platform, announced a deep integration that will greatly improve customer and agent experiences by enabling a symbiotic relationship between AI and human agents. Ada brings value as a chatbot provider with: Simple user experience - Ada's intuitive authoring…

Mixpanel and Zendesk Partner to Expand the Future of Data-Driven Customer Experiences

Leading Companies Including Hinge, Lemonade, and Depop See User Analytics as a New Driver of Product Innovation and Exceptional Customer Service Experiences Mixpanel, the world's leading user analytics platform, announced key partner integration with Zendesk, the cloud-based help desk solution used by more than 200,000 organizations worldwide. Now, customer care and support teams can see customers' behavior before they submitted a ticket and, as a result, they can resolve those tickets more efficiently. Businesses That…

Canary Selects Bright Pattern’s Cloud Contact Center Solution to Provide Top-Tier Omnichannel Customer Service

Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software, Helps Canary Deliver an Unmatched Customer Experience Canary offers a home security device that connects to a user's smartphone so that customers can check the security of their home on the go. Canary was founded in 2013 and its flagship product is now available in more than 8,000 retail stores across North America and Europe. Canary's main goals are to provide an outstanding product and deliver an unmatched customer experience while growing…

CSI’s Virtual Observer Integrates WFO for Talkdesk Environments

Coordinated Systems, Inc. (CSI) Has Joined the Talkdesk Appconnect Marketplace. This Partnership Enables Quality Management, Screen Capture and Robust Workforce Optimization Options for Talkdesk Customers. WFO-enable your Talkdesk cloud contact center experience now. This integration combines the best-of-breed cloud-based contact center services and workforce optimization (WFO) applications of Talkdesk and the CSI Virtual Observer WFO platform. Together, this partnership further enables Talkdesk and CSI to deliver an…

Connected Apps Help Drive Digital Transformation

Digital transformation - or the adoption of digital technologies to deliver increased value to customers - is a core focus for most of today’s savvy businesses. But, making this ambition a reality can be a real struggle given the constant expansion and adoption of new technologies. One of the primary technologies driving this growth is SaaS applications. While SaaS apps such as Hubspot, Salesforce, Zendesk and hundreds more deliver powerful functionality for customers, the reality is they traditionally work alone in a silo,…

Interview with Bryan Cheung, CEO, Liferay

"The foundation always has to be good content. You can’t fake that and you need to invest in content for it to really be good."Tell us about your role and how you got here? What galvanized you to be a part of a Digital Experience Platform? I’m the CEO of Liferay but I often refer to myself as a “reluctant CEO” because it was never my goal to run a company. A group of us started Liferay believing that building a successful company could be a means to serve communities and non-profits through donations, volunteering and…

TechBytes with Mark Bloom, Director, Product Marketing, Zendesk

Mark Bloom Director, Product Marketing, Zendesk Recently, Zendesk launched their Enterprise Workflow and Collaboration tools to help businesses build and manage their digital transformation journey by changing the way they interact with the customers and partners. In a rapidly transforming omnichannel marketing ecosystem, attribution and technology models can become very complex. To better understand how businesses can leverage Zendesk Suite for omnichannel marketing, we spoke to the company's Director of Product…

New Azuqua Connect Partner Program Helps SaaS Companies Quickly Deliver Powerful App Integrations

Own Your Customer’s Integration Experience and Accelerate the Time It Takes to Design, Build and Deploy Tailored Application Workflows Azuqua, a leader in cloud-based business automation, announced the Azuqua Connect Partner Program, which is designed to deliver powerful app integration capabilities to SaaS companies and their customers. SaaS vendors and their services partners can now easily tap into the power of the Azuqua platform to streamline integration, orchestration and automation of key business applications…

Zendesk Enterprise Workflow and Collaboration Tools to Help Enterprises Deliver Better Customer Experience at Scale

New Zendesk Enterprise Workflow and Collaboration Part of Support Enterprise Enhancements to Improve Agility and Responsiveness As part of its continued growth in the enterprise market, San Francisco-based Zendesk has launched new enterprise collaboration and workflow tools designed to help large companies respond to customer needs quickly and easily. Zendesk Enterprise Workflow and Collaboration tools help businesses of all sizes manage their digital transformation journey by changing the way they interact with the…

Zendesk Recognized as a Leader in the Gartner Magic Quadrant for CRM Customer Engagement

Zendesk Named in Gartner Magic Quadrant for the Third Year in a Row Zendesk, Inc, announced that for the third year in a row, Gartner Inc. has named the company a Leader in the Magic Quadrant for the CRM Customer Engagement Center. With one of the fastest-growing customer bases of any vendor, Zendesk believes it was recognized for its overall value proposition, ease of set-up, usability, API integration and rapid adoption. According to the report, “Customers are demanding consistency of treatment when self-service…

Zendesk Suite Launched for Integrated Omnichannel Customer Experience

Zendesk Also Unveils Complementary New Product Offering for Proactive Customer Service Engagement Zendesk, the leading customer service and engagement platform, has announced the launch of The Zendesk Suite. The Zendesk Suite is a new omnichannel offering that brings together the most popular customer communication channels in one simple package and price to help companies provide a consistent and connected customer experience.  Recommended Read: B2B Buying Disconnect: Are You Targeting the Right Set of Customers? In…

VoiceFoundry Expands Global Deployment of Amazon Connect Services

Contact Center Leader Provides Consulting and Best Practice Support for Customers Looking to Migrate To Amazon Connect in ANZ VoiceFoundry, a principal provider of enterprise cloud-based contact center solutions with a unique focus on customer experience and automation in North America, announced that it is now expanding services to Australian and New Zealand businesses. VoiceFoundry offers a deep legacy of knowledge around contact Centers, how they function and operate and an in-depth understanding of the major…

The Art and Science of Retargeting for Marketers in 2018

This Article Is a Quick Fact-Check on Why Retargeting Is Just as Important and Valuable for Both B2B and B2C Marketer, as Initial Audience Targeting Methods Exigencies are aplenty. The customers visit your product page but do not purchase online. Sometimes, they may opt for email signups but leave the page halfway without filling the complete form. Such instances are a case in point where you, as a marketer, may have missed an opportunity to acquire customers. An efficient and cost-effective window for you to reacquire…

Zendesk Continues Enterprise Expansion With New AI-Powered Enterprise Self-Service Product

Launch of Guide Enterprise, an AI-powered self-service, is Zendesk's Third Enterprise Product Launch in the Past Year Zendesk Inc. announced that it has surpassed a $500 million annual revenue run rate, making it the fastest growing dedicated customer service and engagement platform. The company also launched Guide Enterprise, a new enterprise product with AI-powered self-service tailored to larger organizations. Since Zendesk went public in 2014 with an annual revenue run rate of $100 million, the company has seen an…