Enterprise appointment scheduling pioneer fuels the “by-appointment” economy

Engageware, the industry-leading provider of customer engagement solutions, announced today that more than one billion appointments have been scheduled via its award-winning appointment scheduling software. Fifth Third Bank, Engageware’s long-time customer, successfully scheduled the one-billionth appointment in support of a home mortgage purchase.

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.@Engageware achieves historic technology industry milestone enabling consumers to schedule more than 1 billion appointments #selfservice #appointmentscheduling #customerengagement #customerexperience

This appointment represents the evolution of enterprise appointment scheduling from an innovative customer interaction approach many years ago to an essential part of customer engagement today. Market leaders across all industries, including retail (David’s Bridal, Crate & Barrel), financial services (Fifth Third Bank, Regions Bank), healthcare (Quest Diagnostics), and hundreds of others, trust Engageware’s appointment scheduling to differentiate their service offerings, optimize business efficiency, and maximize customer satisfaction.

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The scheduling of more than one billion appointments is a momentous occasion demonstrating the increased demand for appointment scheduling and just how instrumental the technology has become in providing customers a more personalized, engaging experience. It is evident how much consumers have latched onto the practice of scheduling when you consider the following representation of the sheer scope of one billion:

• On average, each appointment lasts thirty-nine minutes. Therefore, one billion appointments equate to more than 74,200 years or over 27 million days’ worth of scheduled customer interactions.
• One billion appointments amount to at least $350 billion of business value.

Engageware established the appointment scheduling category more than twenty years ago, paving the path for the appointment economy. COVID has expedited the business necessity and consumer demand for pre-scheduled one-to-one engagements. 2021 had more appointments booked than any other year in Engageware’s history, demonstrating that appointment scheduling has become an essential part of customer engagement best practices.

Bill Clark, CEO of Engageware, said, “We pioneered the concept of online appointment scheduling more than 20 years ago with the vision of transforming the way organizations engage and connect with customers. The first booked appointment was a game-changer, and although the capabilities have evolved enormously based on our partnerships with our customers, our mission remains the same – to help organizations provide high-value customer engagements that drive measurable growth.”

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