Accenture has been positioned as a leader in the IDC MarketScape: Worldwide Salesforce Implementation Services 2021 Vendor Assessment (November 2021, IDC #US47073921) for the fifth time.

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“As Salesforce keeps adding new solutions to its portfolio, the implementation of Salesforce-based cloud solutions is becoming ever more complex. Accenture possesses the solid industry and business process knowledge, along with the wide-ranging technical expertise needed to help clients achieve desired business outcomes.”

“In a maturing and highly competitive market, Accenture remains differentiated in both its current offering and strategy for future growth,” said Ali Zaidi, research director, IDC. “As Salesforce keeps adding new solutions to its portfolio, the implementation of Salesforce-based cloud solutions is becoming ever more complex. Accenture possesses the solid industry and business process knowledge, along with the wide-ranging technical expertise needed to help clients achieve desired business outcomes.”

Driven by the power of customer data, the report says that, “Accenture reimagines human experiences to grow and transform its businesses. Clients use Accenture to solve complex challenges and accelerate their path to value. Accenture Salesforce Business Group brings expertise of their people across all of Accenture — strategy and consulting, interactive, technology, and operations — to deliver transformation for the company’s clients. As one of Salesforce’s global strategic partners for over a decade with 34,000+ Salesforce-skilled people and 40,000+ Salesforce certifications, Accenture helps drive innovation in Salesforce implementation initiatives for its customers.”

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Debora Corrao, senior managing director, Accenture Salesforce Business Group, said, “Being positioned as a Leader for the fifth time in this report reflects our obsession with helping our clients create meaningful engagements and transformational experiences on the Salesforce platform. We remain steadfast in our commitment to investing in innovation, talent, skills and solutions that drive tangible business value for our clients.”

The IDC MarketScape assessed the capabilities and strategies of Accenture and 11 other vendors based on a comprehensive framework and a set of parameters expected to be most conducive to success in providing Salesforce implementation services in both the short term and the long term.

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