Language Weaver Now Available for ServiceNow Customers

Businesses can instantly translate content across 130+ languages within ServiceNow environment

RWS, the world’s leading provider of technology-enabled language, content management and intellectual property services, has released a new Language Weaver Connector for ServiceNow, allowing customers to quickly and securely translate content across 130+ languages within their ServiceNow environment.

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“It’s most effective when integrated into existing workflows – which is why we’ve built the Language Weaver Connector for ServiceNow. Translations are carried out securely and in a matter of seconds, allowing customers to focus on the task at hand without worrying about language.”

Language Weaver is RWS’s highly secure, adaptable machine translation (MT) platform that processes and instantly translates large volumes of content. The Connector supports the translation of almost any type of business content – including documents, chatbot discussions, email conversations and incident tickets – directly within the ServiceNow platform.

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“Machine translation is a key enabling technology that allows businesses to communicate in real-time, without language barriers,” said Thomas Labarthe, President of RWS’s Language Services and Technology division. “It’s most effective when integrated into existing workflows – which is why we’ve built the Language Weaver Connector for ServiceNow. Translations are carried out securely and in a matter of seconds, allowing customers to focus on the task at hand without worrying about language.”

Key features

The Language Weaver Connector extends the ability for customers to communicate and collaborate within the ServiceNow platform through a variety of features:

• State-of-the-art proprietary neural MT across 3,000+ language combinations.
• Pre-trained industry engines that can be further refined to a company’s own branding and corporate dictionaries.
• Adaptable engines that can be trained and customized with an organization’s own data.
• All major document types are supported with format preservation.
• Backed by the full support of RWS is world-leading team of MT and translation best-practice experts.

ServiceNow’s cloud-based platform is used by some of the globe’s top brands to connect people, departments and systems – unlocking productivity for employees and enterprises. Compatible with the Quebec and Rome releases of ServiceNow, Language Weaver can be deployed as a secure cloud solution or on-premise behind the firewall.

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