Lumen Collaborates With Microsoft to Bring Savings, Simplicity to Customers

Operator Connect a lead indicator of benefits to keep coming from two powerhouses

Lumen Technologies has announced the upcoming launch of their Operator Connect for Microsoft Teams Phone offering, part of Lumen and Microsoft’s growing collaboration. Lumen expects this to help them do more for companies that are facing the challenge of modernizing their hybrid workforce. The product brings a powerful value to the new demands this hybrid employee base brings – specifically for fast, easy, and simplified connection and collaboration abilities.

The Lumen upcoming launch is a key building block in the company’s partnering strategy to make more possible for customers by bringing better customer experiences, improved quality of products and services, and increased productivity.

“Partners make more possible,” stated Kate Johnson, President and CEO at Lumen. “Lumen is revamping our alliance partner ecosystem with companies like Microsoft so we can be even more consultative in our approach – we can really help customers choose the products that will drive the best business outcomes.”

Network Scale Creates Unique Low Latency for Intense Workloads

Operator Connect provides clients with a quick and simple way to deploy calling in Microsoft Teams with no on-premises equipment, and with easy customization capabilities. This is a solid win for customers, who will be able to use their existing investment in Teams without the need for on-premises solutions.

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Growth Engine Growing at Lumen

Microsoft is an early entrant to the Growth Operating System at Lumen. This is a new process to deeply understand customer needs in the face of the complexity of cloud and connectivity disruptors.

Lumen will use these insights to help customers take advantage of the transformative capabilities coming from innovations such as the metaverse and AI. Lumen also expects to see an acceleration of sales leads and closures, and increased product expansion, from the collaboration. “When customers get what they value, it’s not a sales process. It’s a partnership building process,” said Jay Barrows, Executive Vice President, Enterprise Sales and Public Sector at Lumen.

“We are thrilled to be partnering with Lumen Technologies. Their scale of network and metro edge compute infrastructure is uniquely differentiated for low latency experiences. With our combined strengths, Microsoft and Lumen will enable customers to access advanced immersive capabilities for improved collaboration, productivity, and innovation,” stated Rick Wagner, President, Microsoft Federal. “This effort is a great example of how Microsoft works with industry leaders to deliver results for customers at scale.”

Lumen joining Operator CSP

Operator CSP is a Microsoft program that builds deeper relationships with key program participants to accelerate sales and adoption of Microsoft 365 and Teams Phone. Participating in Operator CSP aligns with Lumen’s customer obsession and leverages their proprietary gift of an enviable broad account base. Through the program, Lumen can deliver a more wholistic buying journey for mid-market customers.

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