Uniphore, the leader in Conversational Automation, today announced it ranked 248^th on the Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 27^th year. Uniphore grew 526% during the evaluated period of 2017 to 2020 based on fiscal year revenue growth.

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“The pandemic has underscored the urgent need for tech solutions in a variety of areas across health care, fintech, energy tech, entertainment, to name a few, so reliance on innovators like the winners of the Technology Fast 500 is more important than ever”

This latest recognition comes on the heels of a record-breaking year for Uniphore. In 2021, Uniphore announced several key milestones, including its $150M Series D funding, as well as the strategic acquisition of two innovative companies – Emotion Research Labs and Jacada. These acquisitions, combined with the existing hiring plans for the year, have doubled Uniphore’s workforce over the course of this calendar year and established new global offices in Spain, Israel and Atlanta.

As part of this hypergrowth phase, Uniphore has also expanded its customer base to more than 100 large enterprise organizations, including some of the world’s largest BPOs, telecom providers, insurance companies and financial service organizations. As a result, Uniphore now supports over 175,000 customer service agents who can handle more than 120 million engagements every month.

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Uniphore’s in-house innovation, combined with the acquisitions of Emotion Research Labs and Jacada technologies, have allowed the team to expand its existing Conversational Automation Platform and create a comprehensive solution that combines Conversational AI, workflow automation, Robotic Process Automation (RPA), low-code/no-code capabilities and a business friendly UX to transform and democratize customer experiences, and help deliver highly effective, personalized and empathetic interactions.

“As we continue to work through the pandemic and into a post-pandemic era, customer experience has never been more important. At Uniphore, we are bringing the best in AI and automation to that experience while maintaining the critical component of human empathy in the mix. These important technical innovations, combined with an easy-to-use interface and an incredible team at Uniphore dedicated to our mission of making sure every conversation is understood and actioned have put Uniphore at the forefront of a new era of customer experience with tremendous growth,” said Umesh Sachdev, CEO and founder at Uniphore. “We are excited to be recognized in the Deloitte Fast 500 and look forward to continued momentum in the next year and beyond.”

“Each year the Technology Fast 500 shines a light on leading innovators in technology and this year is no exception,” said Paul Silverglate, vice chair, Deloitte LLP and U.S. technology sector leader. “In the face of innumerable challenges resulting from the pandemic, the best and brightest were able to pivot, reinvent and transform and grow. We celebrate the winning organizations and especially the talented employees driving their success.”

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