Attendees to Experience Demo of Only Cloud-Native, Fully Unified CC+Uc Solution; Hear From Company Leaders in Think Tank on “Holistic CX.”

Edify Labs (edify.cx), the software company that’s redefining the way businesses manage customer engagement and cross-team collaboration, announced it will be exhibiting at the upcoming Customer Contact Week (CCW) Nashville event from January 28 through January 31. Visit Booth 222 for demos and to meet the team behind the industry-first platform, Edify Huddle.

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In addition to exhibiting, Director of Edify Learning, Kim Fields, will co-host two back-to-back CCW Think Tank sessions entitled “Holistic CX: How to Tear Down the Silos and Deliver a Unified CX” on January 30 beginning at 10:50 am. Think Tanks are held so show attendees can engage in solutions-driven conversations and receive actionable key takeaways and resources provided by industry experts, peers, and solution providers.Today’s customers want smart, easy, and convenient ways to connect to the brands and companies they buy from. And employees want the same options when interacting with each other. Edify Huddle was designed to address these exact issues and push the boundaries of the business communications sector.

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Edify Huddle is the only platform that unites unified communications (UC), contact center (CC) and communications platform (CPaaS/API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. This frictionless transfer capability gives agents the ultimate flexibility to solve problems faster and more completely from a single pane of glass.

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