8×8 Named a Leader in the 2021 Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide

8×8 Recognized as a Leader for the Tenth Year in a Row

8×8, Inc., a leading integrated cloud communications platform, announced it has been named a Leader in the 2021 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide¹. This is the tenth consecutive year 8×8 has been recognized as a Leader in this report.

Marketing Technology News: 8×8 XCaaS™ Enhances Employee and Customer Engagement With High Availability and Data…

10 years in a row! @8×8 Named a Leader in the 2021 Gartner #MagicQuadrant for Unified Communications as a Service, Worldwide #XCaaS #UCaaS #CCaaS #decade

“We are honored to be recognized as a Magic Quadrant Leader for the tenth year in a row. We believe it demonstrates the global enterprise market opportunity for our integrated cloud communications and contact center product,” said Dave Sipes, Chief Executive Officer at 8×8, Inc. “We are seeing momentum as organizations realize that only a single-vendor platform approach can address their communications, collaboration, and customer engagement needs to power all employees globally. We are proud to be delivering on this critical requirement today.”

8×8 XCaaS™ (eXperience Communications as a Service™) enables organizations with a distributed workforce to connect, collaborate, and engage from anywhere with enterprise-grade reliability and quality of service. 8×8 Work includes voice, team chat, video meetings, company directory, and more in a single cloud communications application for desktop and mobile devices, and web browsers. It offers seamless communications and collaboration that enables distributed employees to move from a group chat to a private conversation, or from a call to a video meeting at the click of a button.

8×8 supports users in 46 countries and territories, including China, Russia, and Japan, with access to the Public Switched Telephone Network (PSTN), local numbers, global dialing plans and emergency services. Organizations relying on Microsoft Teams for collaboration, can utilize the 8×8 Voice for Microsoft Teams direct routing solution and 8×8 Contact Center for Microsoft Teams, which is certified by Microsoft, for users in those countries.

8×8 XCaaS, which includes fully integrated contact center, voice, team chat, video meetings, and CPaaS APIs and embeddable apps capabilities, is built on the resilient, secure, and compliant 8×8 eXperience Communications Platform™. 8×8 XCaaS offers the highest levels of reliability with the first financially-backed, platform-wide 99.999 percent global uptime SLA across an integrated cloud CCaaS and UCaaS solution, setting a new industry benchmark for cloud communications reliability.

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In addition to being named a Leader in the 2021 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide, 8×8 has been recognized for seven consecutive years in the Gartner Magic Quadrant for Contact Center as a Service².

[1] Gartner Magic Quadrant for Unified Communications as a Service, Worldwide, Rafael Benitez, Megan Fernandez, Daniel O’Connell, Christopher Trueman, Pankil Sheth, October 18, 2021. This Magic Quadrant report name has changed from 2015 onwards- 2015-2021: Magic Quadrant for Unified Communications as a Service, Worldwide, 2014: Magic Quadrant for Unified Communications as a Service, North America with Additional Regional Presence, 2012-2013: Magic Quadrant for Unified Communications as a Service, North America.

[2] Gartner Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Steve Blood, August 9, 2021.