Report Notes Verint’s Key Strengths, Including Strong Essential Analytics Features That Are Easy to Customize
Verint® announced it has been named as a Leader in the IDC MarketScape: Worldwide Conversational Intelligence and Analytics Software 2026 Vendor Assessment.
The report also stated Verint “customers consistently describe Verint’s core conversational analytics feature set (transcription, categorization and reporting) as extremely solid and reliable for everyday use.”
IDC MarketScape noted that Verint “provides close AI partnership with its customers, working with them to understand how Verint’s technology fits into their own strategy and road map.” The report also stated Verint “customers consistently describe Verint’s core conversational analytics feature set (transcription, categorization and reporting) as extremely solid and reliable for everyday use.”
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“Organizations evaluating conversational analytics providers increasingly look for strong technology, trusted partnership and measurable business value,” said Hayley Sutherland, research manager, conversational AI at IDC. “Verint’s customers report powerful, tangible AI outcomes that reflect strength in those areas.”
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Daniel Ziv, global vice president, AI and CX analytics at Verint, added, “Mining customer interactions can tell you exactly what’s working and what isn’t. With capabilities such as Verint Genie Bot within Verint CX Intelligence, we’re helping organizations understand what’s driving customer outcomes and where to focus next.”
