AI Startup Forethought and Mila Announce Partnership to Advance AI for Customer Experience

By partnering with Mila, Forethought will work closely with the institute’s brightest minds and collaborate on future research, publications, and presentations.

Forethought Technologies Inc. announced it is partnering with Mila, the Quebec artificial intelligence institute and one of the largest academic research centers that brings together machine learning (ML) researchers to foster scientific excellence and innovation. This partnership enables Forethought and Mila to further research within the AI and machine learning world to enhance customer experience and business overall.

Launched in 2018, Forethought has set out to unlock human potential through artificial intelligence, starting with customer service. With its human-centered AI platform, Forethought resolves common questions instantly with self-serve capabilities, predicts and prioritizes support tickets, and assists customer service agents with relevant knowledge and context.

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“We are thrilled to be partnering with Forethought. The combined efforts of Mila and Forethought have the potential to transform the way people engage with companies.”

— Stéphane Létourneau, Executive Vice-President at Mila

“This is an important milestone for Forethought. We are excited to be able to progress machine learning research with Mila and look forward to what we can build together,” said Deon Nicholas, CEO of Forethought. “Developing state-of-the-art machine learning and natural language understanding models is core to our business and to transforming the customer experience.”

By partnering with Mila, Forethought will work closely with the institute’s brightest minds and collaborate on future research, publications, and presentations. Together, our teams will develop and deploy machine learning solutions to enhance the next generation of customer service technologies.

“We are thrilled to be partnering with Forethought. The combined efforts of Mila and Forethought have the potential to transform the way people engage with companies,” said Stéphane Létourneau, Executive Vice-President at Mila. “We look forward to working together to advance Natural Language Understanding research.”

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