“I’ve used most of the UCaaS meeting transcription and summary solutions on the market. The transcription from RingCentral AI Assistant was amazingly accurate for the duration of an hour-long meeting. The summary was also very well crafted.”

RingEX customers who participated in the early access preview, ranging from small businesses to large enterprises across industries, including legal, real estate, healthcare, financial services and retail, saw significant improvements in their daily operations using RingCentral AI Assistant. In fact, 92 percent of customers who used AI call notes see it as important for their business, and 84 percent say it improved call engagement.

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“Implementing AI-powered note-taking for our team meetings and strategy sessions has been a game-changer for the Pistons’ operations,” said Paul Rapier, VP of IT at Detroit Pistons. “Previously, we worried about missing crucial details, especially during fast-paced, pre-game preparations. It has significantly enhanced our ability to stay organized and aligned. This technology isn’t just improving our administrative efficiency; it’s giving us a competitive edge by ensuring no valuable insight or strategy falls through the cracks.”

AI That’s Easy and Multimodal

AI Assistant runs on RingCentral’s trusted platform for calling, messaging, SMS, and video conferencing, with key skills including:

• Real-time note-taking and summaries for phone calls: Powers phone conversations with a personal AI assistant for real time note-taking, capture of outstanding questions, and action items. Delivers AI-generated distilled summaries, notes, action items, and recording highlights. Captures context of conversations, making engagements more personalized.

• AI writer and translator for SMS and team messages: Uses AI to write and polish text and chat messages, in the style and length users prefer. Accurately translates messages in Chinese, English, French, German, Italian, Spanish.

• Unread message recap: Provides AI-generated summaries of missed team messages in group chats for quick catch-up.

• AI meeting highlights: Automatically generates video “highlight reels” and searchable text summaries of meetings. Also generates keyword-based clips, transcripts, summaries, topic lists, replays by specific speakers.

• Real-time live transcriptions and closed captioning for calls and video meetings.

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“Many UCaaS and CCaaS platform providers have generative AI capabilities infused throughout their platforms, however there are no metrics to compare how well different vendors’ AI works,” said Brent Kelly, Principal Analyst, Digital Workplace, Omdia. “I’ve used most of the UCaaS meeting transcription and summary solutions on the market. The transcription from RingCentral AI Assistant was amazingly accurate for the duration of an hour-long meeting. The summary was also very well crafted.”

“With RingCentral AI Assistant, we’re enabling teams of all sizes, from solo entrepreneurs to global corporations, to transcend traditional limitations and operate at the speed of thought,” said Kira Makagon, Chief Innovation Officer & CMO at RingCentral. “With the combination of our cutting-edge AI and secure, trusted infrastructure, we’re not just helping teams work faster and smarter — we’re redefining what’s possible in the modern workplace. This is more than an upgrade; it’s a leap into the future of business productivity.”

Core Principles of RingCentral AI

Powered by RingCentral AI, the new AI Assistant for RingEX customers is developed with the following key principles:

• Trusted – With the same reliability, security, and privacy for which RingCentral is already known.
• Multimodal – Unlocks rich conversation data across voice and other modes.
• Open – With open APIs and integrations that make it easy to tie into customers’ workflows.
• Fit-to-Purpose – Designed for different use cases and personas.

These are the reasons why RingCentral AI has been recognized as a strength by Gartner in the 2024 Magic Quadrant for Unified Communications as a Service (UCaaS) report, and why it won best in show at the 2024 Enterprise Connect conference. Because of the company’s deep innovation in AI, RingCentral continues to enhance both employee and customer experiences and provide cutting-edge capabilities that users expect.

AI Assistant is included at no additional cost in RingEX starting in the U.S., with additional skills and an international rollout planned for early 2025. AI Assistant can help with a range of tasks:

• Included in Core tier:
  • Transcribes live calls and meetings
  • Provides closed captioning for calls and meetings
  • Summarizes meetings and highlights key takeaways
• Included in Advanced tier (everything in Core, plus):
  • Captures real-time call notes automatically
• Included in Ultra tier (everything in Core and Advanced, plus):
  • Writes, edits, and translates texts and team chats.