Breakthrough enables enterprise professionals to place WhatsApp voice calls for the first time, building on LeapXpert’s award-winning Microsoft Teams integration
LeapXpert, the responsible business communication leader, announced the launch of WhatsApp Calling for Microsoft Teams, powered by the WhatsApp Business Platform. For the first time, enterprise professionals can make WhatsApp voice calls directly from Teams while maintaining a Single Professional Identity across chat, voice, and file sharing.
This innovation closes a long-standing gap between client demand and enterprise communication governance. Employees and clients can now communicate seamlessly on WhatsApp voice calls, with convenience and trust, while organizations retain the oversight they need.
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Closing WhatsApp-to-Teams Voice Gap
Growing client reliance on WhatsApp created demand for a unified way to manage communications within Microsoft Teams. LeapXpert responded by introducing a native integration that brought WhatsApp messaging directly into Teams. Today, building on that momentum and market demand, LeapXpert extends this capability to voice, launching the first solution that seamlessly unifies WhatsApp chat and voice calls in Teams within a single governed experience.
“As a Meta Business Partner, we are proud to be the first to leverage Meta’s new Cloud API for voice, extending our governed Teams integration to WhatsApp voice and closing this oversight gap while preserving the seamless experience clients expect,” said Avi Pardo, Co-founder and CBO, LeapXpert.
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Why It Matters
- Unified experience: One platform for Teams-to-WhatsApp voice and messaging, reducing friction and IT complexity
- Enterprise trust: Client-facing teams can finally engage clients via WhatsApp calls and chats with convenience and without governance concerns
“Clients expect the flexibility to move effortlessly between text, voice, and file sharing,” added Binh Tran, Head of Product at LeapXpert. “By enabling compliant WhatsApp calls, we’re giving enterprises the ability to meet customers in any mode of communication – securely, compliantly, and seamlessly.”
