Perficient’s AI-First Methodology Drives Measurable Client Outcomes in Experience Design, Build, and Strategy
Perficient, a global consultancy transforming the world’s most innovative companies through AI-first solutions, announced that it has been named a Major Player in three IDC MarketScape reports: IDC MarketScape Worldwide Experience Design Services 2025 Vendor Assessment (Doc #US52973225, October 2025), IDC MarketScape Worldwide Experience Build Services 2025 Vendor Assessment (Doc #US52973125, October 2025), and IDC MarketScape Worldwide Customer Experience Strategy Consulting Services 2025 Vendor Assessment (Doc #US52973025, September 2025).
As customer expectations reach unprecedented levels, organizations face mounting pressure to deliver AI-powered experiences that are both personalized and scalable. Perficient is disrupting the technology services category, and the firm believes its inclusion in these IDC MarketScape reports underscores the strength of its strategy, progress, and delivery of solutions that help transform businesses.
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“Our clients value Perficient’s AI-first approach because it transforms customer experiences and delivers measurable business results,” said Erin Rushman, general manager of digital marketing and experience design operations, Perficient. “We believe being recognized by IDC for Experience Design and Experience Build reinforces the impact we have on behalf of clients creating personalized, seamless interactions that accelerate growth. In experience-driven economy, that’s the competitive advantage that matters.”
“In my evaluation of Perficient for the IDC MarketScapes focused on Experience Design and Experience Build, it is evident that Perficient is a good choice for organizations looking for a global services provider that is AI forward and can combine client intimacy with industrial-strength capabilities in digital transformation and experience design and build,” said Douglas Hayward, senior research director, worldwide customer experience services and strategies, IDC.
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The Experience Design (XD) and Experience Build (XB) IDC MarketScapes assessed vendors through a comprehensive framework in which product and service offerings, capabilities and strategies, and current and future market success factors of the vendors can be compared.
According to the IDC MarketScape for XD, “Perficient has strong capabilities in digital offering design and offers leading-edge experience design services backed by a global innovation network.” The report also notes, “In conversations with Perficient’s reference clients, the three areas where experience design services buyers commended the vendor highly were for the quality of its professionals, for its industry specific capabilities, and differentiation as a vendor.”
The IDC MarketScape for XB states, “As an independent digital experience agency, Perficient combines business and technology transformation capabilities, including a robust collection of supporting assets and tools, with a focus on the design and build of customer experiences. Perficient has strong personalization capabilities.”
Perficient was also named a Major Player in the IDC MarketScape for Worldwide Customer Experience (CX) Strategy Consulting Services. This report evaluates customer experience strategy consulting firms, offering a comprehensive framework including providers’ current capabilities and future strategies. Perficient believes being named a Major Player emphasizes its commitment to partnering with organizations and prioritizing scalable, transformative CX solutions with a reliable and flexible approach to achieving impactful results.
