Advanced conversational AI and intelligent automation capabilities transform business communications across Canada
TELUS, a world-leading technology company, and RingCentral, Inc., a global leader in AI-powered business communications, announced they are expanding their partnership to bring advanced AI capabilities to TELUS Business Connect, a comprehensive cloud-based communication platform. With new AI capabilities that span both customer engagement and employee productivity, the platform will deliver intelligent automation that helps businesses work smarter and serve customers better.
“Businesses are looking for technology that works as hard as they do,” said Katherine Emberly, Senior Vice-president & President, Small and Medium Business, TELUS. “By integrating RingCentral’s advanced AI capabilities into Business Connect, we’re giving our customers a competitive edge, elevating every customer interaction while freeing up their teams to focus on growing their business and serving their customers.”
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Business Connect replaces traditional phone systems with a cloud-based business phone system that transforms how businesses connect and collaborate by bringing calls, messages, and meetings together on one unified platform.
As businesses navigate increasing customer expectations and competitive pressures, AI-powered communications have become business-critical. The expanded Business Connect platform addresses this shift with AI features specifically designed for the realities of businesses, such as automating routine tasks, enhancing customer interactions, and delivering actionable insights without requiring technical expertise.
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Business Connect’s AI-powered capabilities from RingCentral include:
- AI Assistant (RingCentral AVA): Provides real-time assistance across interactions, turning every live conversation into action through context-aware guidance, automation, and insights
- AI Receptionist™(RingCentral AIR): An AI phone agent that understands caller intent, answers common questions with personalized responses, schedules appointments, and transfers calls to the best destination, based upon context and directory
- AI Insights (RingCentral ACE): Delivers data-driven sentiment analysis to help sales teams improve performance through intelligent coaching
- AI Chat: Engages customers through real-time website messaging, enabling live support teams to instantly respond to common questions and focus on more complex conversations
- AI Contact Centre (RingCX™): An omnichannel contact center solution designed to improve customer service across 20+ digital channels as well as agent performance with AI-powered agent and supervisor assistance
“Together we’re excited to bring the full power of AI to expand upon our more than ten year mission of enabling organizations across Canada to work smarter, respond faster, and turn communications into a true competitive advantage,” said Sandra Krief, SVP Global Service Providers, RingCentral. “By integrating RingCentral’s industry-leading voice, contact center and conversational AI across Business Connect, we are transforming everyday interactions into intelligence, efficiency, and exceptional customer experiences.”
This comprehensive AI integration represents TELUS’ commitment to making enterprise-grade technology accessible and practical for businesses of all sizes. The expanded TELUS Business Connect platform with enhanced AI features will be available to customers in early 2026.
