8×8, Inc., a leading global business communications platform provider, won the Cybersecurity Initiative of the Year – Singapore award at the Asian Telecom Awards 2026. The award recognizes 8×8 Omni Shield, a real-time SMS fraud mitigation capability designed to help enterprises detect suspicious traffic patterns and reduce financial exposure.
As SMS-based fraud and artificial traffic inflation continue to rise globally, enterprises face increasing pressure to safeguard customer communications without disrupting legitimate messaging. 8×8 Omni Shield addresses this challenge by embedding fraud detection controls directly into 8×8 Connect, a component of the 8×8 Platform for CX. By enabling organizations to monitor messaging activity and identify anomalies, they are enabled to take immediate action within a unified, no-code interface.
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During early-stage deployments, 8×8 Omni Shield identified more than 85% of fraudulent SMS traffic while maintaining reliable message delivery for authorized communications. This initial performance demonstrates the solution’s ability to support operational teams with configurable alerts, automated suspension controls, and traffic visibility tools that help reduce response times during active threat scenarios.
“Organizations require fraud prevention solutions that are both effective and operationally practical,” said Sylvain Chaperon, General Manager, CPaaS at 8×8, Inc. “This recognition reflects our focus on delivering embedded protection capabilities that allow businesses to safeguard their messaging channels without significantly adding technical complexity or introducing major external dependencies.”
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8×8 Omni Shield is part of 8×8’s broader security framework supporting the 8×8 Platform for CX. The solution integrates with identity verification workflows to strengthen authentication processes and mitigate risks such as unauthorized account access and one-time password exploitation. In addition, 8×8 Silent Mobile Authentication leverages mobile network verification to validate user identity without relying solely on SMS-based authentication methods, helping reduce exposure to SIM-swap fraud.
The Asian Telecom Awards recognize telecommunications providers across the Asia-Pacific region for innovation, infrastructure development, and contributions to advancing secure digital communications. This recognition underscores 8×8’s ongoing investment in building resilient communications infrastructure that enables enterprises to scale engagement while protecting customer trust.
