Industry veteran joins to lead growth across the Europe and Africa as Voice AI adoption accelerates across global customer operations.
Krisp, the leader in real-time Voice AI, announced the appointment of Graham Brown as Chief Growth Officer, Europe and Africa. Brown will lead Krisp’s commercial strategy across the UK, Europe and Africa, reporting to Chief Commercial Officer Harry Folloder.
Brown will lead efforts to accelerate adoption across BPOs and enterprise contact centres operating increasingly complex multilingual, multi-shore customer environments.
Brown joins Krisp from Capita and brings nearly 30 years of contact centre experience to the role, including 25 years in CX outsourcing. He has held senior leadership positions at Alorica, HGS and Teleperformance, with a background spanning operations, quality management, transformation, client success and sales leadership.
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With a focus on growing Krisp’s presence across the UK, Europe and Africa through regional customer relationships, channel partnerships, and enterprise Voice AI deployments, Brown will lead efforts to accelerate adoption across BPOs and enterprise contact centres operating increasingly complex multilingual, multi-shore customer environments.
“The European CX market is moving faster than many US companies realise,” said Harry Folloder, Chief Commercial Officer at Krisp. “Operators across the UK and Europe are managing complex multilingual customer environments at enormous scale, and they need Voice AI that performs reliably in live production. Graham understands both the operational realities and the commercial landscape of this market. He knows how to turn customer demand into long-term growth.”
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“Krisp solves problems that customer operations teams face every shift, not every quarter,” said Graham Brown. “The European market is past the point of experimentation. CX leaders want measurable impact in live conversations, particularly in multilingual environments where communication friction shows up directly in CSAT, AHT and revenue retention. That is what drew me to Krisp, and it is what I intend to help our customers and partners deliver.”
Brown’s appointment follows a period of significant momentum for Krisp, including two 2026 Webby Awards for Technical Achievement, the launch of Customer Accent Conversion, and expanding global partnerships across the CX ecosystem.
