Integrated Cloud PBX and Contact Center Platform Extends AI, Analytics, and Operational Intelligence Across the Entire Organization

BluIP, a leading provider of AI-powered cloud communications, announced an expanded go-to-market partnership with NiCE to deliver a tightly integrated Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solution. The integration brings BluIP Cloud PBX solutions together with NiCE’s CX AI platform, CXone, enabling enterprises to modernize legacy telephony systems while unlocking enterprise-wide intelligence and extending AI, analytics, and operational visibility across the entire organization.

For existing NiCE CXone customers, the partnership creates a seamless path to replace outdated, on-premise phone systems with BluIP’s intelligent cloud solution that is natively aligned with their contact center environment.

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Enterprise-Wide Intelligence and AI

With BluIP and NiCE, AI-powered capabilities now extend beyond traditional contact center boundaries. Centralized call recording and enterprise-wide analytics provide compliance visibility and coaching insights across back-office teams, clinical staff, administrative departments, and distributed locations.

AI-generated call summaries seamlessly transfer between CXone and BluIP Cloud PBX environments. When calls move from the contact center to another department, the receiving employee can review the AI summary before connecting. Mobile and desk phone users receive the summary as a whisper announcement, eliminating the need for customers to repeat information and significantly improving efficiency.

Extending CXone Value Beyond the Contact Center

Many enterprises have invested significantly in optimizing contact center performance, yet their broader enterprise phone systems often remain siloed, costly to maintain, and disconnected from analytics and compliance oversight.

Through BluIP’s UCaaS integration with NiCE CXone, organizations can:

• Replace legacy systems with a modern Cloud PBX
• Incorporate both UCaaS and CCaaS call recordings into CXone’s call recording ecosystem for AI analysis
• Apply Quality Management and Interaction Analytics to all enterprise calls
• Improve operational visibility through unified dashboards and presence management
• Reduce operational costs and minimize outage risk with cloud-based architecture

“Guests, customers and patients interact with your entire organization — not just your contact center,” said Armen Martirosyan, CEO at BluIP. “By integrating our UCaaS solutions and NiCE CXone CCaaS at the carrier level, we enable enterprises to apply the same AI-driven oversight, compliance, and insight across every call.”

“At NiCE, we help organizations orchestrate smarter, more connected experiences with NiCE CXone at the core,” said Dan Belanger, President, NiCE Americas. “By integrating CXone’s AI-driven analytics and automation with BluIP’s carrier-grade UCaaS solutions, we’re extending intelligence beyond the contact center and across the enterprise — enabling seamless interactions, stronger compliance, and measurable business outcomes.”

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Cloud Migration with Confidence

Organizations operating legacy systems often face rising maintenance costs, hardware refresh cycles, and business continuity risks. The BluIP and NiCE partnership provides a strategic migration path to secure, geographically redundant cloud infrastructure designed to reduce cost, improve reliability, and support long-term scalability.

For current NiCE CXone customers, BluIP UCaaS is more than a phone system upgrade — it is a natural extension of their existing investment, delivering enterprise-wide AI insights, improved compliance visibility, and a unified communications ecosystem designed to enhance both operational performance and customer experience.