VertexOne, a leading provider of cloud software designed to revolutionize the customer experience within the energy and utility industry, announced that newly formed Texas-based energy services company, Graviti Power, LLC., has chosen VertexOne’s leading billing and customer information system (CIS), VXretail, and electronic data interchange (EDI) solution, VXexchange, to better serve their large-scale commercial customers in the ERCOT market.

“VertexOne gives us the operational backbone to scale quickly, automate complex processes, and deliver a high-quality customer experience from day one.” Vidya Sagar, CEO of Graviti Power

The Option2 Retail Energy Provider, which sells electricity to a slate of large, non-residential customers, including hotels, gas stations, retail malls, and industrial warehouses, says they chose VertexOne specifically for their extensive industry expertise and proven track record of success operating in the highly competitive Texas retail energy market.

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“Operating in the Texas market requires precision, speed, and adaptable technology that’s purpose-built for competitive retail energy,” said Vidya Sagar, CEO of Graviti Power. “VertexOne gives us the operational backbone to scale quickly, automate complex processes, and deliver a high-quality customer experience from day one. Their experience in ERCOT and commitment to customer success made them the clear partner for our market entry.”

VertexOne’s unified platform connects enrollment, usage, ratings, billing, invoicing, and market transactions in a single operating environment, enabling REPs like Graviti Power to hit the ground running with Texas-specific billing logic already built in.

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“Our industry-leading technology stack is purpose-built to support competitive energy suppliers with automation, scalability, and compliance at its core,” Ananda Goswami, VertexOne Senior Vice President of Sales Strategy, said. “By providing a unified operational environment and superior implementation support, we’re proud to enable new entrants like Graviti Power to operate efficiently while maintaining the flexibility to evolve with market demands.”

By entering into the ERCOT retail energy market, Sagar said Graviti Power is positioned to connect their customers through a cohesive energy ecosystem while supporting the growing demand for electrification and commercial energy innovation.

“As we expand our broader energy ecosystem, having an integrated billing and market operations platform is essential,” Sagar said. “And VertexOne enables us to connect technology, infrastructure, and customer experience in a way that supports both innovation and reliability.”