Google Cloud’s Gemini Enterprise will be a pillar in Verizon’s enterprise and customer experience modernization

Google Cloud announced a new strategic partnership agreement with Verizon focused on delivering faster, more intelligent, and highly responsive experiences to consumers and businesses nationwide. By deploying Google Cloud’s full-stack AI—including its advanced data infrastructure and Gemini Enterprise—Verizon will continue modernizing its customer experiences, unifying enterprise data, and scaling AI across the enterprise.

“Verizon is on a journey to become the most trusted carrier for our customers’ connected lives,” said Alfonso Villanueva, Verizon chief transformation officer, and EVP of Verizon Consumer. “Serving each and every one of our customers by name requires working AI-first at every level. Our partnership leverages Google Cloud’s AI and data capabilities across our organization to better enable our employees and keep our customers at the center of everything we do.”

“Verizon is pioneering what a true, full-scale AI transformation looks like for a global enterprise,” said Karthik Narain, chief product and business officer at Google Cloud. “By integrating Google Cloud’s full AI stack into its business—from high-performance infrastructure and Gemini models to custom business agents—they are reshaping the future of telecommunications and building an autonomous network for millions of customers.”

Reimagining customer experience with Gemini Enterprise

Verizon’s customer-first strategy includes building a customer-first digital experience supported by Gemini’s conversational, multimodal capabilities. This serves as a key tool within Verizon’s AI-first toolbox for its customers.

Verizon’s longstanding partnership with Google Cloud contact center technology has recently evolved into Gemini Enterprise for Customer Experience, delivering measurable improvements in customer satisfaction and automated resolution rates across digital touchpoints. The platform handles the majority of its inbound consumer calls and chats a month, freeing customer care representatives to dedicate their focus to complex, high-touch customer needs.

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Scaling Gemini Enterprise and enterprise-wide AI transformation

Verizon is building an autonomous network intelligence framework, with Google Cloud as a data platform partner to predict and resolve network anomalies before they affect customers. Combined with Verizon’s nationwide connectivity, this full-stack integration creates a responsive foundation for next-generation digital services.

Verizon is also leveraging Google Cloud’s data and AI solutions to modernize its marketing platforms, automating content creation and campaign orchestration to drive customer engagement, sales, and retention. In parallel, Verizon is strengthening its cloud security posture with advanced threat detection and proactive risk governance.

Beyond network operations and marketing initiatives, Verizon will use Gemini Enterprise for agent orchestration and employee productivity to improve the operating model across their core business functions.

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Google’s Agentic Data Cloud as the engine for enterprise intelligence

An effective AI strategy requires a modernized, unified data foundation. Verizon’s multi-year consolidation of legacy data lakes to Google’s Agentic Data Cloud laid the groundwork for its current AI acceleration—breaking down organizational data silos, reducing operational overhead, and establishing a single source of truth across business processes.

Google Cloud’s Agentic Data Cloud provides the technical backbone for this transformation, natively managing and unifying all data types—from structured operational databases and unstructured documents to complex knowledge graphs. Coupled with Google Cloud’s advanced agentic capabilities, including Gemini Enterprise, Verizon can effortlessly build and deploy AI agents that perceive context, execute automated tasks, and drive reliable, high-precision outcomes across every business unit.